Contact CenterCorporateCustomer Experience

When IVR Technology Fails…

Customer Experience Failure

We’ve all been this guy (see pic above)….that’s why the most successful companies make CX their top priority. They know that a poor experience can leave their consumers feeling undervalued and angry. They also know that any resulting damage to the relationship is not easily repaired.

Related: Tips for a Successful IVR Deployment

Contact centers carry the burden of assuring a positive experience for your customers. Shouldn’t you protect it?

When IVR technologies fail, the damage is widespread

Testing and monitoring your IVR

Automated end-to-end testing and monitoring detects and prevents issues across your contact center IVR applications, infrastructure and networks before your customers are affected.

White Paper: The Future of IVR Customer Service Assurance

Don’t put CX at risk. Learn how by contacting Empirix.

PS – Attending 2019 ConvergeOne Sales Conference in Atlanta next week? Join us for Safeguarding Customer Experience, a session with Kurt Dahlstrand, Solution Architect, or visit us in Booth #506.

Taming CX Disruption with Automated, Collaborative Testing