When IVR Technology Fails…

We’ve all been this guy (see pic above)….that’s why the most successful companies make CX their top priority. They know that a poor experience can leave their consumers feeling undervalued and angry. They also know that any resulting damage to the relationship is not easily repaired.

Related: Tips for a Successful IVR Deployment

Contact centers carry the burden of assuring a positive experience for your customers. Shouldn’t you protect it?

When IVR technologies fail, the damage is widespread

Testing and monitoring your IVR

Automated end-to-end testing and monitoring detects and prevents issues across your contact center IVR applications, infrastructure and networks before your customers are affected.

White Paper: The Future of IVR Customer Service Assurance

Don’t put CX at risk. Learn how by contacting Empirix.

PS – Attending 2019 ConvergeOne Sales Conference in Atlanta next week? Join us for Safeguarding Customer Experience, a session with Kurt Dahlstrand, Solution Architect, or visit us in Booth #506.

Taming CX Disruption with Automated, Collaborative Testing

More on IVR assurance

3 Tips for a Successful IVR Deployment
IVR call

This post was co-authored by longtime Empirix partner, Genesys. Read the rest here. IT and contact center leaders are embracing hybrid. Cloud-based applications, including IVR, often boast lower TCO than…