Contact Center

Ensure a Great Customer Experience: Start Your 30-day VoiceWatch Trial

VoiceWatch IVR Trial

VoiceWatch, Empirix’s proactive contact center performance monitoring solution, is quick to identify current and future issues and their unique causes. Using transactional call flows to navigate a customer’s end-to-end experience via automation, VoiceWatch measures the availability, accuracy, and performance of network components, voice solutions, and back-end database systems. This empowers users to identify and fix problems before they impact customers.

Empirix is offering a free, 30-day trial of VoiceWatch so you can try it for yourself. With VoiceWatch, you can easily:

  • Monitor your contact center environment 24/7
  • Gain insight into your customers’ Interactive Voice Response (IVR) experience
  • Improve customer retention by improving Quality of Experience (QoE)
  • Identify performance issues and bottlenecks that are holding your organization back
  • Spend time fixing issues rather than identifying them
  • Reduce mean time to repair (MTTR)
  • Ensure you start each day ready for business

If you’re not quite ready for that yet:

Taming CX Disruption with Automated, Collaborative Testing