VoiceWatch, Empirix’s proactive contact center performance monitoring solution, is quick to identify current and future issues and their unique causes. Using transactional call flows to navigate a customer’s end-to-end experience via automation, VoiceWatch measures the availability, accuracy, and performance of network components, voice solutions, and back-end database systems. This empowers users to identify and fix problems before they impact customers.
Empirix is offering a free, 30-day trial of VoiceWatch so you can try it for yourself. With VoiceWatch, you can easily:
- Monitor your contact center environment 24/7
- Gain insight into your customers’ Interactive Voice Response (IVR) experience
- Improve customer retention by improving Quality of Experience (QoE)
- Identify performance issues and bottlenecks that are holding your organization back
- Spend time fixing issues rather than identifying them
- Reduce mean time to repair (MTTR)
- Ensure you start each day ready for business
If you’re not quite ready for that yet:
Taming CX Disruption with Automated, Collaborative Testing