Empirix today announced the availability of enhanced Quality Assurance testing services for contact centers and mobile app developers that are using voice prints to improve application security and create a more hands-free user experience. With Empirix Testing as a Service (ETaaS), companies can more effectively validate authentication and enrollment applications that utilize voice biometrics to authorize users, as well as the voice response and mobile applications they front-end. By testing performance and identity fraud scenarios prior to deployment with ETaaS, companies can speed deployment cycles, cut project costs and preempt customer-impacting issues.
Hammer On-Call: Trusted Hammer Technology as a Service
“Voice-based authentication of callers is key to secure, trusted customer care interactions,” said Dan Miller, senior analyst and founder, Opus Research. “Enterprises must make sure that the applications for voiceprint enrollment as well as ongoing fraud detection are fast and friction-free. Testing can detect and help correct the sorts of faults in callflows and workflows that can give rise to poor caller experience.”
White Paper: Voice Biometrics Pre-Deployment Methodologies
ETaaS combines expert services for designing and developing test plans, as well as industry-leading Empirix Hammer Test technology to execute these tests. To evaluate applications using voice prints, Empirix tests both authorized and non-authorized user scenarios. Key features include:
- Needs assessment and test design
- Voice file creation and analysis
- Automated, predictable and repeatable test scripts
- Media and voice quality analysis
- Baseline, soak, load and stress test execution
- Reports detailing issues for rapid correction
White Paper: The Future of IVR Customer Service Assurance
“In the era of the ‘always on’ consumer, companies must find new ways to delight and successfully engage with their customers at all times. Creating new, more convenient and more secure ways to communicate is an important part of this strategy,” said Tim Moynihan, vice president of Empirix. “We work with companies as they launch innovative customer contact solutions, helping them assess real-world performance and expected customer experience. We are including voice biometrics testing in our service offerings to ensure that our clients can fully evaluate the wide range of communications options today’s consumers demand.”
Voice biometrics best practices
Additionally, Tim Moynihan will provide perspective on the challenges in designing, implementing and deploying applications using voice biometrics, and how to best meet these challenges, during a keynote panel session at the SpeechTEK 2012 conference in New York City. The panel, “Voice Biometrics Best Practices,” will take place at 10:45 a.m. ET on Wednesday, Aug. 15.
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.
Empirix is a trademark of Empirix, Inc. in the United States and other countries.
Taming CX Disruption with Automated, Collaborative Testing
More Empirix news
KLERITY provides cloud-native network and service assurance throughout the entire lifecycle of 5G private and public networks Billerica, MA: 04 May 2021 – Empirix, an Infovista company and global leader…
New version of KLERITY automates, correlates and contextualizes network and service data to enable accelerated roll-outs of carrier-grade public and private 5G networks Billerica, MA: 29 April 2021 – Empirix,…
Empirix, the leader in end-to-end test automation and network and service performance monitoring, assurance and analytics today announced that The Center for Excellence in Higher Education (CEHE) selected Empirix to…
We are pleased to confirm that we have commenced a multi-year software licensing agreement with Nubeva Technologies Ltd which will embed Nubeva’s TLS 1.3 decryption technology into our 5G monitoring…