Empirix today acquired real-time analytics solution company Verios Software & Systems to create the first service operation center management (SOC) solution that will analyze and troubleshoot wireless network customer experience from their end-user devices to the core network in real time.
Verios and Empirix
Integrating Verios’ and Empirix’s analytical, troubleshooting, monitoring and management capabilities will give wireless providers unprecedented capabilities for managing their networks from their customers’ perspectives. The integration will provide a complete end-to-end vision from access to core network. This will enable mobile service providers to identify and focus on their most profitable customer segments, most notably roaming customers who are likely to have service issues on the radio access segments of wireless networks.
“The radio access network is a vital, expensive and often unpredictable link in the mobile network. Verios provides insight that enables network operators to enhance service levels and predictability of service for their customers,” said Empirix CEO John D’Anna. “Verios’ solution provides complete visibility into radio access network operations, down to the individual user. Integrating that functionality into our IntelliSight platform will enable wireless providers to know exactly what their customers are experiencing, when and where. At the strategic level, that intelligence will help providers target their investments at the areas most likely to yield more revenue.”
Real-time view of transaction activity
As the number and type of mobile devices increases, a true, real-time view of transaction activity in the radio access network is becoming crucial to providing a first-rate customer experience. The approach Verios has taken to this challenge – real time, scalable analytics with easy drill down – make it a natural fit with IntelliSight. An innovative approach to network and service management, IntelliSight is a big data, analytics platform that provides a multi-dimensional vision of which applications, services and devices users prefer; what usage trends are emerging; and how to optimize ROI on infrastructure investments.
Big Data approach
Based in Dublin, Ireland and founded in 2009 by Gerard Carroll, Mike Manchip and David O’Loghlin, Verios takes a “Big Data” analytic approach to managing the increasingly complex radio access network environment, where an ever increasing array of mobile devices connect to the core network elements that provide services. Like IntelliSight, Verios’ Vision Platform is specifically designed to provide customer-level detail in high-volume distributed networks. Conventional radio access network management solutions can only sample customer segments, and most cannot provide intelligence in real time.
“Empirix and Verios have complementary visions of service performance management and how to help providers deliver outstanding customer experiences,” said Verios Founder and CEO Gerard Carroll. “Unifying our respective approaches to SOC – Empirix across the core network and Verios across the radio access network – will give providers immediate, detailed insight for responding to their most lucrative customer segments’ needs.”
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.
Empirix is a trademark of Empirix, Inc. in the United States and other countries.
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