Empirix Acquires Verios to Analyze, Troubleshoot and Measure Radio Access Network Profitability in Real Time

Empirix today acquired real-time analytics solution company Verios Software & Systems to create the first service operation center management (SOC) solution that will analyze and troubleshoot wireless network customer experience from their end-user devices to the core network in real time.

Verios and Empirix

Integrating Verios’ and Empirix’s analytical, troubleshooting, monitoring and management capabilities will give wireless providers unprecedented capabilities for managing their networks from their customers’ perspectives. The integration will provide a complete end-to-end vision from access to core network. This will enable mobile service providers to identify and focus on their most profitable customer segments, most notably roaming customers who are likely to have service issues on the radio access segments of wireless networks.

“The radio access network is a vital, expensive and often unpredictable link in the mobile network. Verios provides insight that enables network operators to enhance service levels and predictability of service for their customers,” said Empirix CEO John D’Anna. “Verios’ solution provides complete visibility into radio access network operations, down to the individual user. Integrating that functionality into our IntelliSight platform will enable wireless providers to know exactly what their customers are experiencing, when and where. At the strategic level, that intelligence will help providers target their investments at the areas most likely to yield more revenue.”

Real-time view of transaction activity

As the number and type of mobile devices increases, a true, real-time view of transaction activity in the radio access network is becoming crucial to providing a first-rate customer experience. The approach Verios has taken to this challenge – real time, scalable analytics with easy drill down – make it a natural fit with IntelliSight. An innovative approach to network and service management, IntelliSight is a big data, analytics platform that provides a multi-dimensional vision of which applications, services and devices users prefer; what usage trends are emerging; and how to optimize ROI on infrastructure investments.

Big Data approach

Based in Dublin, Ireland and founded in 2009 by Gerard Carroll, Mike Manchip and David O’Loghlin, Verios takes a “Big Data” analytic approach to managing the increasingly complex radio access network environment, where an ever increasing array of mobile devices connect to the core network elements that provide services. Like IntelliSight, Verios’ Vision Platform is specifically designed to provide customer-level detail in high-volume distributed networks. Conventional radio access network management solutions can only sample customer segments, and most cannot provide intelligence in real time.

“Empirix and Verios have complementary visions of service performance management and how to help providers deliver outstanding customer experiences,” said Verios Founder and CEO Gerard Carroll. “Unifying our respective approaches to SOC – Empirix across the core network and Verios across the radio access network – will give providers immediate, detailed insight for responding to their most lucrative customer segments’ needs.”

About Empirix
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.

Empirix is a trademark of Empirix, Inc. in the United States and other countries.

Media Contact:
Jennifer Walsh
Marketing Manager
+1-978-313-7112
jwalsh@empirix.com

More on radio access network technology

Empirix Enters into OSSii Agreement with Ericsson
Partnership

Empirix will offer unprecedented end-to-end coverage of the radio access network (RAN) with its powerful RAN Vision solution. This OSSii agreement augments Empirix’s set of available data sources; extends monitoring coverage to additional network elements that can be monitored (such as eNodesBs, PCRFs, and HSS); and provides a robust, holistic view to customers.

Gaining an Insight into VoLTE Customer Experience via Analytics
VoLTE Customer Experience

Service providers are demanding more from their customer experience and service assurance solutions because they have a keen awareness of the richness and value of the information that flows across their networks. Reliably and accurately extracted, this information can be used to help manage not just the network, but also the services offered and the devices deployed. Insights can be also be gained around the performance of providers’ vendors and—most significantly—the experiences and value of their customers.

DAS – The Original Precursor to C-RAN
DAS

DAS (Distributed Antenna Systems) can be considered the first iteration on the evolutionary road to C-RAN (Centralized RAN). As the name suggests, the antennas are distributed over a wide area, typically different stories of a building. A DAS solution provides improved carrier coverage, something that is becoming increasingly harder to achieve indoor due to ever-improving building and insulation standards. Additionally, as there are more antennas, they can broadcast at lower power.

RAN Vision Solution Wins TMC 2015 Communications Solutions Product of the Year Award
Businesswoman

One of TMC’s most coveted honors, the Communications Solutions Product of the Year Award recognizes exceptional products and services brought to market or greatly improved upon in the past year that facilitate voice, data, and video communications. Of the winners of this year’s awards, Rich Tehrani, CEO of TMC said, “True leaders within their industries, these honorees represent the best-of-the-best products and solutions available on the market today.”