Contact CenterCorporateCustomer ExperienceNews

Empirix to Validate Secure Voice Transactions In End-to-End Environments With New Capabilities for IMS, Enterprise and Contact Center Networks

Empirix, Inc., the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time, today announced the launch of the Gen 6 Hammer Test System, a test automation platform comprised of the Hammer IP 6.0 and CallMaster 6.0. The Gen 6 platform will enable the development and reuse of flexible, comprehensive testing scripts while providing additional insights into the end-to-end customer experience in secure environments.

“Security is a top priority for our clients and as a result most are deploying a robust, in-depth defense strategy. Empirix recognized our clients need to balance secure voice transactions with strong performance to ensure a safe and positive customer experience,” stated John D’Anna, CEO of Empirix. “With the launch of the Gen 6 Hammer Test System, Empirix clients can now quickly and efficiently validate the performance of call centers, IMS or IP telephony in secure environments.”

Empirix’s industry leading Hammer Test System reduces the time required to comprehensively test end-to-end customer experience from weeks to hours. Existing and potential problems or defects are identified before they can impact a production network, and scalability issues are identified in minutes. Empirix’s Hammer Test System will significantly reduce the time required to upgrade or change networks or applications as well as troubleshoot any issues.

With the introduction of Gen 6, Empirix continues to deliver new functionality that clients can leverage in IMS, Call Center and IP telephony environments. These new features include:

  • Encrypted communication support for Avaya H.323 using SRTP, augmenting our existing support for SIP SRTP and generic H.323.
  • Access to secure devices through secure shell (SSH) to obtain critical information at run time.
  • Ability to integrate with third-party tools such as industry leading HP-ALM for test case management and execution.
  • Enhanced testing of dynamic runtime behavior leveraging industry leading Nuance just-in-time grammars. This enables clients to accelerate development, simplify testing efforts and reduce script maintenance costs.

New Gen 6 Hammer Test System capabilities enable wider and deeper testing in an even more efficient manner. It will be generally available in Q2 2015.

About Empirix
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.

Empirix is a trademark of Empirix, Inc. in the United States and other countries.

Media Contact:
Jennifer Walsh
Marketing Manager
+1-978-313-7112
jwalsh@empirix.com