What Is End-to-End Infrastructure Testing?

Posted on
Infrastructure Testing

Today’s communication environment is extraordinarily complex. We live in a time where everyone wants to communicate and interact in their own unique way. Clearly this situation can be very challenging for contact center operations managers. There is pressure to meet customer satisfaction goals and reduce the risk of new technology, while also keeping costs low and addressing other business goals.

What is Active Monitoring?

Posted on
What is Active Monitoring?

The phrase Active Monitoring can mean many different things, ranging from a periodic ping to verify that a server is reachable, to an HTTP transaction to measure responsiveness of a website, to a multi-party voice transaction to determine the quality levels that users are experiencing. Today, I am going to focus on active voice transactions.

Finding Sanity in the Complex World of Technology

Posted on
Finding Sanity

Both Enterprises and Service Providers are attempting to find ways to handle increasingly complex technology environments. Better access to data and new tools to improve services and increase revenue are constantly being developed and adopted. While this is of course advantageous, it also creates a snarl of technology that is challenging to untangle.

UC, Mobility, WebRTC

Posted on
Mobility

Interwoven throughout the conference was discussion on the rapid pace of change, in particular in Unified Communications environments. Enterprises are integrating multiple and instantaneous forms of communication with business processes.

Empirix Solution Now Rated Avaya Compliant

Posted on
Avaya logo

Empirix Inc., the market leader of service quality assurance solutions for new IP communications, today announced its Hammer G5™ solution is compliant with key IP telephony and contact center solutions from Avaya, a leading global provider of business communications applications, systems and services.