Empirix Inc., a market leader of service quality assurance solutions for end-to-end comprehensive customer experience management of mobile broadband and IP-based communications systems, today announced the introduction of its Unified Communications (UC) Assurance Platform, a comprehensive system for testing and monitoring communication networks. The convergence of communication channels, fueled today by the proliferation of smartphones and tablet devices, has resulted in heightened service expectations and dependence on the part of users and unprecedented levels of network complexity for operators. Empirix delivers the industry’s first comprehensive UC testing and monitoring solution designed to help service providers and enterprises validate that their communications applications work properly and ensure that consumers and business users have a high-quality experience.
Today’s UC solutions feature an evolving mix of voice, video, social media, presence, contact and data applications—all of which can come from different vendors and create interoperability challenges as they are deployed across user desktops and mobile devices. If not managed properly, service providers may be plagued by poor network performance and dissatisfied users. Traditional methods of service validation, which involve packet inspection and testing in silos, are wholly insufficient for today’s emerging communications networks.
“When it comes to the performance of complex mobile, unified communications and legacy networks, Empirix is the only company that can help service providers and enterprises get it right and keep it right,” said Tim Moynihan, vice president of marketing, Empirix. “UC implementations, driven by demand for voice, video and social media capabilities, are taking place quickly. The result, however, is complicated environments that require comprehensive testing and monitoring to keep them running smoothly. A true end-to-end solution, one that delivers visibility from handset to handset, is necessary to give service providers a complete view of both their mobile and fixed core networks. Only Empirix offers this capability.”
Leveraging its heritage in voice and network assurance, UC Assurance is a holistic methodology for empowering network operators and enterprises to test UC applications in the pre-deployment stage and then maintain a consistent standard of quality as these applications evolve over time. Specifically, the Platform will include:
- End-to-end predictive and proactive user experience management tools, including solutions capable of realistically representing the use of voice, video and data on a network;
- Systems for active and passive testing and monitoring; and
- Comprehensive visibility services for troubleshooting, isolating root causes for problems and actionable correlation analysis to ensure the network operates effectively and any issues are identified and resolved promptly, before they impact the user experience.
Learn more: Partnering with Empirix
Two recent surveys sponsored by Empirix validate the need for carriers to conduct proactive end-to-end testing and monitoring in order to ensure a high-quality user experience. In results released today, a Harris Interactive survey targeting smartphone users in North America and Europe revealed that a majority of users experience problems when using multimedia on their smartphone, and nearly half of these people blame their mobile network providers for service issues. Additionally, in a survey conducted by Opus Research, concerns over issues such as network complexity and performance were found to be an impediment to the adoption of important social media tools in customer care centers. UC Assurance helps ensure network reliability and gives service providers the confidence to add services as needed to meet market demand without compromising quality.
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.
Empirix is a trademark of Empirix, Inc. in the United States and other countries.