SIP 101: Ensuring Successful Implementation

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SIP 101

Once you have performed the right steps to prepare for SIP deployment (see my previous post on SIP), it’s a good time to discuss the next part of your journey: successful SIP implementation. I will be discussing this process in greater detail at the International Avaya Users Group (IAUG) next week, but here’s a sneak […]

Customer Service: It’s All About Love

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Are you including love in your customer lexicon? If not, maybe it’s time you started to. I just returned from Genesys G-Force in Boca Raton, FL. Once again, the Genesys team produced an excellent event for their customers and partners. A central theme this year was about establishing a one-to-one relationship with customers. The critical […]