A large US wireless carrier—boasting 73 million subscribers—needed increased monitoring coverage for their virtual hold technology (VHT) callback solution. VHT is a great way to control call traffic, reduce costs and increase customer satisfaction, however, they had no way to ensure the technology worked as planned.
Known as the gold standard of testing, Hammer Cloud Platform enables QA, DevOps and IT teams to test and optimize quality for voice applications, mobile applications and contact center systems in a robust and comprehensive manner—and, with its latest release, now faster than ever. As the industry leader and pioneer in the voice test automation space, Empirix is uniquely able to provide organizations with a complete understanding of their omni-channel customer experience, all in a single cloud solution optimized for regression testing, load testing, and on-going production monitoring.
This year’s Genesys conference, CX17, was hosted in Indianapolis, Indiana, which is also the headquarters of its latest acquisition, Interactive Intelligence. The event was full of people and excitement around seeing both product lines come together—and the Empirix team was ready to match that excitement with the celebration of our 25th anniversary of the Hammer Test platform!
A pioneer in this space, Empirix, through its powerful Hammer Cloud Platform, is uniquely able to provide organizations with complete understanding of how customers experience omnichannel applications, all in a single solution optimized for application test automation. Known as the gold standard of testing, the latest version of Hammer enables QA, DevOps and IT teams to test and optimize quality for voice applications, mobile applications and contact center systems in the most robust and comprehensive manner, faster than ever.
The latest version of VoiceWatch offers a simple, drag-and-drop diagramming tool to rapidly develop ad hoc scripts with the CallMaster GO interface, making VoiceWatch and the Hammer Cloud Platform truly self-service, 24×7. Saved schedules offer more flexibility in monitoring and better control of test execution on holidays and off hours, while enhanced speech recognition capabilities ensure complete and accurate monitoring of today’s dynamic and personalized voice interfaces.
Violent storms will likely become more common—as will, unfortunately, power outages. Utility companies are being more proactive about staging assets to be able to respond to outages when there is time to prepare, moving trucks, people and equipment into strategic locations to respond to reported outages. But what is being done to validate that their customers can call in when these outages occur?
The presentation, titled “Power Forward: Scalability, Agility, Quality,” will focus on a major healthcare organization and how it was able to “shift left” with its development team by leveraging test automation to increase application coverage, reduce regression test cycles, and limit rework and miscommunications during test case creation.
Projections made in early 2016 predicted soft spending in the telecommunications service provider space. Empirix’s innovative solutions and ability to show clear value with an immediate, strong return on investment helped the company overcome these headwinds and achieve its best fourth quarter bookings in its history.
Empirix, Inc. has released a new version of its Hammer Test System for end-to-end call center customer experience IVR and Virtual Agent test automation.
Companies migrating to an Agile development methodology have seen the benefits of accelerating deployments with smaller, more focused feature sets per release, but they have also experienced the pain of grouping those feature sets into workable code capable of being released to the public—without sacrificing quality.