Empirix Inc., a market leader of service quality assurance solutions for end-to-end comprehensive customer experience management of mobile broadband and IP-based communications systems, today announced that its Empirix Testing as a Service™ (ETaaS) on-site solution supports Health Insurance Portability and Accountability Act (HIPAA) environments. Empirix’s packaged offering—which combines hardware, software and professional services into a flexible and customizable solution—now delivers comprehensive network and user experience testing capabilities, as well as a best practices testing approach that addresses compliance requirements of healthcare organizations.
Learn more: Test Automation for the Healthcare Industry
Healthcare industry CX
Today, contact centers and unified communications (UC) solutions are an important tool in the healthcare industry for boosting patient services and controlling costs. For example, healthcare organizations routinely use these technologies to reduce costs by delivering patient and provider self-service access to referrals, benefit information, patient records and appointment information. Telemedicine applications that transmit biometric data and video conferencing solutions that show test results to specialists all have a positive impact on patient care and outcomes. And new UC solutions make it easier for patients and providers to connect, thereby reducing response delays.
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While these solutions represent powerful new ways for organizations to communicate and differentiate themselves from competitors, they also present significant challenges in terms of network complexity and performance. Best practice methodologies suggest that all new applications, services and systems undergo end-to-end performance and load testing in the pre-deployment phase. More importantly, these tests should emulate real-world conditions as closely as possible; namely, they should replicate how users would realistically interact with the service and verify the response. Unfortunately, this becomes more complicated in environments where data is subject to HIPAA regulations. These organizations must ensure that testing technologies and services meet strict privacy rules and regulations governing patients’ personally identifiable information (PII) and protected health information (PHI).
Testing in environments that must comply with HIPAA
Empirix’s ETaaS provides organizations with a service for testing new contact center and UC solutions in environments that must comply with HIPAA regulations. Empirix works with clients to create a plan that best emulates user behaviors and then executes the test on-site. Empirix details any quality issues, performance failures and interoperability problems to pinpoint where corrections are needed prior to production implementation, ensuring a seamless service roll out and proactive, ongoing monitoring that protects the user experience.
“Empirix’s deep expertise in delivering testing services tailored to the unique needs of organizations in regulated industries and experience working with healthcare companies makes the company ideally positioned to meet the challenges of testing in HIPAA environments,” said Sean Duclaux, director of product management, Empirix. “Healthcare organizations can now confidently outsource their testing needs.”
Fully integrated solution
The ETaaS offering brings together best-in-breed Empirix technology and professional services tailored to meet any organization’s unique needs. With the company’s fully integrated solution, contact centers across industries—including those in healthcare—can validate the quality of the user experience and overall performance of the network prior to deploying new services and applications. Powered by Empirix’s Hammer™ Test Engine™, and bolstered by the company’s unparalleled global services organization, ETaaS can be tailored to solve a variety of business problems facing today’s contact centers, including compliance to industry-specific performance regulations, successfully migrating to IP and mitigating the risk of deploying multi-vendor infrastructures.
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.
Empirix is a trademark of Empirix, Inc. in the United States and other countries.
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