Introducing Hammer Ohm: Automated Voice Quality Testing for Work-from-Home Environments
n this post, I explore the relationship between ethics and call quality whose lines have been blurred by the shift to a remote workforce. Where does responsibility for IT failure reside and what can be done about it?
Cloud-Based Conference Bridge Monitoring Solution Now Available Conference calls have been at the very core of business operations for decades. In fact, teleconferencing was first introduced in 1964 by AT&T at the World’s Fair in …
How to stay in control of service quality with an at home workforce Day-to-day life has enough challenges. Throw in a worldwide pandemic and our lives are instantly turned upside down. From online grocery shopping, …
Read moreBlog: Maintaining Business Continuity in the Face of a Pandemic