Introducing Hammer Ohm: Automated Voice Quality Testing for Work-from-Home Environments
Voice service providers must now implement call authentication technology to comply with newly passed regulations seeking to eliminate fraudulent robocalls. President Trump last week signed the TRACED (Telephone Robocall Abuse Criminal Enforcement and Deterrence) Act …
Read moreVoice Service Providers Face Call Authentication Requirement as TRACED Act Signed into Law
Empirix Inc. a leader in network test automation and service and application performance visibility, today announced that Empirix service assurance capabilities can now be extended to monitor the performance of STIR/SHAKEN components, technologies designed to …
Read moreEmpirix Extends VoIP Assurance Portfolio to Support STIR/SHAKEN Requirements
This post was written by Abi Chandra, a Cloud Technology Evangelist at longtime Empirix partner Genesys. It was originally published on LinkedIn Pulse. A few months ago, I received a direct message on LinkedIn from …
Empirix, a leading global provider of testing and assurance solutions, and MetTel, a communications and digital transformation leader, announced that they will join forces to provide end-to-end visibility for the MetTel cloud network to improve …
The “QoE Index” estimates end user perception of any service. Today we proudly announced that our innovative new approach to scoring Quality of Experience (QoE) across telecommunication services has been granted a US patent. Designed …
Read morePatent Granted for End-to-End Quality of Experience Scoring Model
OGS selected the Empirix service assurance monitoring solution to gain visibility into the international connections providing carriers with access to its voice (both legacy circuit-switched and VoIP) and 2G/3G roaming services. With Empirix, OGS has uninterrupted visibility of network performance and service quality, as well as the ability proactively identify potential issues before they negatively impact customers. This flexible solution is capable of adapting to new technologies and innovative new services; OGS plans to extend the Empirix solution’s coverage to a recently announced LTE roaming service.
Empirix has developed a first-of-its-kind conference bridge monitoring solution – Empirix Conference Bridge Monitoring (CBM) – which monitors conference bridges to proactively ensure high-quality connections for business-critical conference calls.
Since the introduction of VoIP, the service or underlying technology (based on the SIP protocol) has been susceptible to multiple fraud scenarios. In particular, by exploiting some of the features of VoIP, such as three way call and call transfer, hackers can inject call signals into the network and effectively hijack calls. The result is significant non-billable revenue for the Service Provider. Since commands associated with VoIP technology are often sent un-encrypted and without authorization for each command, this is an easy technique to carry out.
For both fixed and mobile service providers, maximizing the effective use of network capacity is becoming key to increasing revenues and assuring the quality of experience for customers.
In one recent test Empirix was involved with, callers were complaining about long connection times and poor voice quality during a storm. The company involved conducted a test of its SBC to better understand the origin of the issue. During the test process, the organization discovered that, while having a registration flood of 10,000 concurrent SIP registrations, SIP call setup time doubled. Moreover, jitter increased on the SBC.