Major VoiceWatch Enhancement Announced

Customer Call

The latest version of VoiceWatch offers a simple, drag-and-drop diagramming tool to rapidly develop ad hoc scripts with the CallMaster GO interface, making VoiceWatch and the Hammer Cloud Platform truly self-service, 24×7. Saved schedules offer more flexibility in monitoring and better control of test execution on holidays and off hours, while enhanced speech recognition capabilities ensure complete and accurate monitoring of today’s dynamic and personalized voice interfaces.

Empirix Receives 2017 INTERNET TELEPHONY Product of the Year Award

Award

Empirix announced today that TMC, a global, integrated media company, has named VoiceWatch as a recipient of a 2017 INTERNET TELEPHONY Product of the Year Award. These awards recognize the most innovative and highest quality IP communications brought to market, or updated, in the past year.

Voice Portal/IVR Testing

Big Data

The basic procedure is accomplished in a similar way to that of testing Applications and Voice Quality. You need to automate actual calls into the voice portal/IVR in a controlled way and measure the results at every stage. This is especially important in Unified Communications and Contact Center installations, where the structures are quite complex. Isolating performance issues at each layer enables you to speed the discovery of the source of any problem that might crop up.

End-to-end Application and Voice Quality Testing

Customer Call

The basic procedure is accomplished by automating actual calls into the voice application server in a controlled manner and measuring the results at every stage. Isolating performance issues at the tested layer enables you to more easily discover the source of issues.