Earlier this year, we launched our new comprehensive test automation solution, Hammer Cloud Platform (HCP). Since then, a lot of you have asked to try it out before you commit – and we listened. We’re excited to offer a 30-day free trial version of HCP so you can witness its power firsthand.
Earlier this year, we introduced Hammer Cloud Platform (HCP), our SaaS solution that combines functional, regression, systems integration, performance, and customer experience testing into one platform.
mmer Cloud Platform (HCP) is intended for infrastructure planning, application development (AppDev), DevOps, operations, and quality assurance (QA) teams who need to frequently execute tests to ensure their contact center applications are ready for business.
VoiceWatch, Empirix’s proactive contact center performance monitoring solution, is quick to identify current and future issues and their unique causes. Using transactional call flows to navigate a customer’s end-to-end experience via automation, VoiceWatch measures the availability, accuracy, and performance of network components, voice solutions, and back-end database systems. This empowers users to identify and fix problems before they impact customers.
The latest version of VoiceWatch offers a simple, drag-and-drop diagramming tool to rapidly develop ad hoc scripts with the CallMaster GO interface, making VoiceWatch and the Hammer Cloud Platform truly self-service, 24×7. Saved schedules offer more flexibility in monitoring and better control of test execution on holidays and off hours, while enhanced speech recognition capabilities ensure complete and accurate monitoring of today’s dynamic and personalized voice interfaces.
Empirix announced today that TMC, a global, integrated media company, has named VoiceWatch as a recipient of a 2017 INTERNET TELEPHONY Product of the Year Award. These awards recognize the most innovative and highest quality IP communications brought to market, or updated, in the past year.
The basic procedure is accomplished in a similar way to that of testing Applications and Voice Quality. You need to automate actual calls into the voice portal/IVR in a controlled way and measure the results at every stage. This is especially important in Unified Communications and Contact Center installations, where the structures are quite complex. Isolating performance issues at each layer enables you to speed the discovery of the source of any problem that might crop up.
The basic procedure is accomplished by automating actual calls into the voice application server in a controlled manner and measuring the results at every stage. Isolating performance issues at the tested layer enables you to more easily discover the source of issues.
Angel.com assists more than 1,600 enterprise focused customers worldwide power customer experience, marketing and sales needs through solutions that enable quick deployment of voice, SMS, chat and business intelligence applications.