QoE with your businesses’ communication systems determines success Your customers’ satisfaction and loyalty hinges on the quality of their experiences. When there’s a breakdown in a company’s communication environment, customers are the ones impacted first. …
Voice service providers must now implement call authentication technology to comply with newly passed regulations seeking to eliminate fraudulent robocalls. President Trump last week signed the TRACED (Telephone Robocall Abuse Criminal Enforcement and Deterrence) Act …
Read moreVoice Service Providers Face Call Authentication Requirement as TRACED Act Signed into Law
This post was written by Abi Chandra, a Cloud Technology Evangelist at longtime Empirix partner Genesys. It was originally published on LinkedIn Pulse. A few months ago, I received a direct message on LinkedIn from …
With unlimited access to information, today’s customers are educated. They know what they want, they want it fast and loyalty is optional. In fact, 47% of customers will take their business to a competitor within …
Read moreSolve the Challenges Putting Customer Experience at Risk in Your Contact Center
Today, Empirix announces the release of its new software-as-a-service (SaaS) testing platform, the Hammer Cloud Platform (HCP). This comprehensive offering integrates functional, regression, systems integration, performance, and customer experience testing into an easy to use …
VoiceWatch, Empirix’s proactive contact center performance monitoring solution, is quick to identify current and future issues and their unique causes. Using transactional call flows to navigate a customer’s end-to-end experience via automation, VoiceWatch measures the …
Read moreEnsure a Great Customer Experience: Start Your 30-day VoiceWatch Trial
The following is from the new whitepaper published by Empirix and Mobile World Live, QoE in the Digital Transformation Era. Download full whitepaper here. In previous generations, QoE was relatively simple for service providers to …
Empirix, a leading global provider of testing and assurance solutions, and MetTel, a communications and digital transformation leader, announced that they will join forces to provide end-to-end visibility for the MetTel cloud network to improve …
Known as the gold standard of testing, this latest version arms QA, DevOps and IT teams with the ability to test and optimize quality for voice applications, mobile applications and contact center systems in the most robust and comprehensive manner, faster than ever.
Empirix today announced that its IntelliSight solution has been deployed by inContact to monitor the voice connection quality of inContact’s new Voice as a Service (VaaS) offering.