5 Questions for a VoIP Expert

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Causes Analysis Screenshot

A few months ago, I received a direct message on LinkedIn from a member organization. They were interested in knowing if I was still in the VoIP troubleshooting business? If so, they wanted to know if I could help and provide any best practice recommendations.

Ensure a Great Customer Experience: Start Your 30-day VoiceWatch Trial

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VoiceWatch IVR Trial

VoiceWatch, Empirix’s proactive contact center performance monitoring solution, is quick to identify current and future issues and their unique causes. Using transactional call flows to navigate a customer’s end-to-end experience via automation, VoiceWatch measures the availability, accuracy, and performance of network components, voice solutions, and back-end database systems. This empowers users to identify and fix problems before they impact customers.

QoE Management in the Digital Transformation Era

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QoE in the Digital Transformation Era

Quality of Experience (QoE) is the key business indicator for service providers and enterprises moving respectively to 5G and IP Multimedia Subsystem (IMS). However, the new services enabled by these technologies coupled with innovations in the Internet of Things (IoT) and in automation in general are very different to traditional telecoms services. New, flexible approaches to assuring QoE are therefore required that take into account the needs of specific applications and the expectations of users.