Empirix xCentrix Transforms Service Assurance with Actionable Insight

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Unlike existing service assurance solutions that flood operators with unintelligible alerts or massive volumes of KPI results, Empirix provides actionable notifications, complete with subscriber impact data and insight on root cause. Now, organizations can predict the impact of service issues and respond swiftly to protect high value customers.

Empirix Innovates Video Assurance

Video Assurance

Integrated with existing capabilities for assuring voice and data services, Empirix now offers operators enhanced visibility into customer experience and an understanding of how video services impact overall network performance.

Delivering on the Promise of UC Assurance

Promise

Empirix’s UC Assurance Platform is the industry’s only end-to-end testing and monitoring platform for multi-channel systems. It empowers network operators and enterprises to test their voice and video applications in the pre-deployment stage and, once deployed, maintain a consistent standard of quality as these applications evolve over time.

Introducing the Empirix UC Assurance Platform

Doing Business in a Digital World

Today’s UC solutions feature an evolving mix of voice, video, social media, presence, contact and data applications—all of which can come from different vendors and create interoperability challenges as they are deployed across user desktops and mobile devices.

Examining the Transformation of Customer Contact Centers

Contact Center Improvements

Empirix Inc., the market leader of service quality assurance solutions for new IP communications, today announced the results of an industry survey, conducted by Opus Research and sponsored by Empirix, about the adoption of online tools into enterprise customer care programs.