Scoring the “Quality of Experience” in the Transition to 5G

Smartphone user

The explosion of smartphones (~1.5 billion sold in 2015), the proliferation of applications accessible through 4G mobile networks, and the advent of over-the-top (OTT) services have all put pressure on traditional service providers to differentiate themselves, keep the customer base loyal and, most importantly, recover revenues currently flowing to OTT providers and other MNO competitors.

TM Forum 2016: NFV Status Update, NFV at the TMF

Mobile Video

If the transition to virtualized environments in the enterprise is any indicator, it appears that the transition to NFV in CSPs is only a question of when, not if. Why is this so? Well, for the same reason the enterprises did it: to be more agile.

The Evolution of Service Assurance

Service Assurance Evolution

The Service Assurance segment is evolving. Service providers now require Service Assurance solutions that provide greater levels of visibility – not only into the network, but also into the services and vendor devices deployed in the environment.

Unified Communications Testing: Invest Now or Pay the Price Later

Investment

The more widespread the adoption of Unified Communications across a company’s internal and external audiences, the greater the benefits. But the first step is to ensure that the IP infrastructure has adequate resources to intelligently integrate all the required voice, video, and data sessions. UC systems must reach hundreds of thousands of endpoints and it is critical that every customer contact, whatever the mode, be straightforward and easy-to-use.

Introducing LTE Direct

Smartphone

LTE Direct is a device-to-device platform that enables true “continuous” proximity based discovery. LTE Direct is a synchronous system operating in licensed spectrum under the control of the Mobile Service Provider, where devices monitor for service layer announcements (also known as expressions). The synchronous nature of the system allows devices to stay on for an extremely short duration to announce and monitor these announcements. This results in minimal battery drains enabling truly autonomous location discovery.

Give VoLTE a Voice

VoLTE Voice

Voice over LTE (VoLTE) is the holy grail for Mobile Operators. It’s the final step in having a single all IP network offering better user experience, greater cost efficiencies and accelerated technology paths. Along with that, it brings a way to tackle existing OTT-type players by providing differentiated Voice Quality of Service (QoS). In fact, most Telecoms-focused conferences and publications talk continually about Voice over LTE (VoLTE): what it is, what it will offer and, more significantly, when it is coming.

Can Support Systems be Trained to Speak “Customer”?

Speaker Training

Imagine how happy a mobile service provider (MSP) would be if instead of a customer calling in to complain “I’m having trouble with YouTube” they simply said “The video queuing mechanism on server SW-304 is overloaded.” The company could just fix the problem instead of transferring the call to an engineer to manually sort through the hundreds of possible factors that degrade service – all while the caller waits for an answer.