Weather-Proof Your Contact Center
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Can your contact center handle peak traffic? You may have successfully prepared for natural disasters when you had plenty of advance notice, but what if a storm takes everyone by surprise?
Tag: Utilities
Flooding in the UK: What Does It Mean for the Public and Utility Companies?
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Floods of any nature are a hazard to both the users of utilities and the companies themselves. Thousands of calls from distressed drivers who just want get home alive are placed. Not to mention the heady mix of fast streaming water and electricity leading to power surges or complete losses in some cases.