Can your contact center handle peak traffic? You may have successfully prepared for natural disasters when you had plenty of advance notice, but what if a storm takes everyone by surprise?
Floods of any nature are a hazard to both the users of utilities and the companies themselves. Thousands of calls from distressed drivers who just want get home alive are placed. Not to mention the heady mix of fast streaming water and electricity leading to power surges or complete losses in some cases.
Violent storms will likely become more common—as will, unfortunately, power outages. Utility companies are being more proactive about staging assets to be able to respond to outages when there is time to prepare, moving trucks, people and equipment into strategic locations to respond to reported outages. But what is being done to validate that their customers can call in when these outages occur?
This year, 5G took center stage and, for the first time that I can remember, car manufacturers showed up at MWC to demonstrate their connected and autonomous cars that 5G should “easily” enable.