Proactive notifications and outage applications are critical for your customers.
People expect bad weather, but when the power goes out they want answers. The way you respond in these delicate situations is crucial. It can make or break customer confidence. It’s important that your contact …
I’m a 40-something guy with two small children and a wife. Don’t worry; I won’t give you loads of family stories. If you’d rather skip to how this relates to customer experience, click here. This …
Read moreFlooding in the UK: What Does It Mean for the Public and Utility Companies?
Violent storms will likely become more common—as will, unfortunately, power outages. Utility companies are being more proactive about staging assets to be able to respond to outages when there is time to prepare, moving trucks, people and equipment into strategic locations to respond to reported outages. But what is being done to validate that their customers can call in when these outages occur?
This year, 5G took center stage and, for the first time that I can remember, car manufacturers showed up at MWC to demonstrate their connected and autonomous cars that 5G should “easily” enable.