Empirix Enhances Education Services

Online Learning

Empirix has augmented its existing classroom-based Education Services training solutions offerings with online capabilities designed to match the learning needs of today’s fast-paced world—anytime, anywhere. Additionally, the Empirix Education Services now include topical industry courses.

Achieve Slam Dunk Success in the Contact Center with Agent Training

Slam Dunk

In the contact center, supervisors and managers often run into similar situations. Most agents go through an initial training when hired, but over time they may forget some of the tactics they learned or realize they need more knowledge about a certain topic or software program. With everyone operating at different levels, it can be challenging to provide consistent, high-quality service to every customer who reaches out to you.

Can Support Systems be Trained to Speak “Customer”?

Speaker Training

Imagine how happy a mobile service provider (MSP) would be if instead of a customer calling in to complain “I’m having trouble with YouTube” they simply said “The video queuing mechanism on server SW-304 is overloaded.” The company could just fix the problem instead of transferring the call to an engineer to manually sort through the hundreds of possible factors that degrade service – all while the caller waits for an answer.