Even with careful planning, technology failures or disruptions can occur and negatively impact customer experience. So how can you minimize risk, accelerate release cycles, reduce costs and consistently deliver a quality customer experience?
Known as the gold standard of testing, Hammer Cloud Platform enables QA, DevOps and IT teams to test and optimize quality for voice applications, mobile applications and contact center systems in a robust and comprehensive manner—and, with its latest release, now faster than ever. As the industry leader and pioneer in the voice test automation space, Empirix is uniquely able to provide organizations with a complete understanding of their omni-channel customer experience, all in a single cloud solution optimized for regression testing, load testing, and on-going production monitoring.
A pioneer in this space, Empirix, through its powerful Hammer Cloud Platform, is uniquely able to provide organizations with complete understanding of how customers experience omnichannel applications, all in a single solution optimized for application test automation. Known as the gold standard of testing, the latest version of Hammer enables QA, DevOps and IT teams to test and optimize quality for voice applications, mobile applications and contact center systems in the most robust and comprehensive manner, faster than ever.
With Hammer Sprint, both expert and novice users can easily configure stories and test behavior, with hundreds of tests automatically executed in minutes to avoid errors and reduce cycles from weeks to hours. Automated reporting enables organizations to quickly identify problem areas and eliminate defects earlier in the development process, thereby reducing costs. In addition, operations teams can reuse test cases for production monitoring and alerting.
Empirix, Inc. has released a new version of its Hammer Test System for end-to-end call center customer experience IVR and Virtual Agent test automation.
Companies migrating to an Agile development methodology have seen the benefits of accelerating deployments with smaller, more focused feature sets per release, but they have also experienced the pain of grouping those feature sets into workable code capable of being released to the public—without sacrificing quality.
This certification enables agencies to use Empirix test automation to most efficiently, accurately, and cost effectively simulate and test national and regional disaster scenarios, including encrypted communication performance, at high call volumes. This stress testing measures actual voice quality and adjunct systems, such as call recording, in order to ensure their viability in critical scenarios.
Conducting end-to-end CTI tests can be daunting, even to the most experienced professional. Yet if a few simple rules are followed, the level of effort and complexity in running a successful test can be reduced dramatically.
It’s ironic but most QA engineers spend the vast majority of their time doing something other than testing. Those other activities include setting up and tearing down environments, reading documentation, writing test plans, interfacing with engineers, and creating reports.
Many quality initiatives are doomed to fail right from the start. There are a number of reasons for this failure including that the initiative was just an afterthought to an ongoing project or worse, part of an ill-defined long term strategy. Organizations with contact centers and IP telephony environments need to ensure their customers have […]