SIP 102: Considerations for Post-deployment

Post Deployment Considerations

With an active approach, you leverage a solution that allows you to emulate a real user experience, for example, making a phone call between two endpoints and measuring the quality. Active solutions are deployed using software-based endpoints that can be centrally controlled to talk to one another, and only one another, so they do not disturb the user community.

3 Critical Steps for Executing Contact Center Testing Scenarios

Brainstorm

Whether you are setting up a new contact center environment or updating an existing one, there are many factors to take into account. One wrong move and when you go live, the whole structure can come tumbling down. That’s why thorough pre-deployment testing is crucial.

SIP 101: Ensuring Successful Implementation

SIP 101

To start the process off, perform a “Network Readiness Assessment” or NRA. Note, however, that this concept means different things to different people. I have seen some customers perform NRAs on their own in a variety of different ways, I’ve seen third parties perform them for customers, and some IP Telephony vendors require that the NRA be performed by them in order for them to support their product.

SIP 101: Preparing for Successful Deployment

SIP 101

When I talk about end to end SIP I am looking at SIP all the way in from the carrier trunks, through the core infrastructure, and out to the phones (hard phones or soft phones). With that out of the way, let’s talk more about some of the questions that need to be answered and some of the key things that you, the customer, need to do in order to make your SIP deployment successful.