Cloud technologies continue to dominate IT conversations about deployment options. Professional pundits opine while boardrooms question whether Software as a Service (SaaS) solutions can deliver the same level of functionality as their on-premises brethren. The question they should ask is how they can preserve customer experience — it’s the heart of any successful deployment.
Earlier this year, we introduced Hammer Cloud Platform (HCP), our SaaS solution that combines functional, regression, systems integration, performance, and customer experience testing into one platform.
mmer Cloud Platform (HCP) is intended for infrastructure planning, application development (AppDev), DevOps, operations, and quality assurance (QA) teams who need to frequently execute tests to ensure their contact center applications are ready for business.
Empirix today announced that its IntelliSight solution has been deployed by inContact to monitor the voice connection quality of inContact’s new Voice as a Service (VaaS) offering.
I’m here at the WEBRTC expo in Atlanta, GA, the second expo of its kind. Yesterday afternoon was filled with several hours of demonstrations of WebRTC wares. According to some vendors, this years crowd is double in size then last. I can attest that there are a lot of people here.
With Empirix Testing as a Service (ETaaS), companies can more effectively validate authentication and enrollment applications that utilize voice biometrics to authorize users, as well as the voice response and mobile applications they front-end. By testing performance and identity fraud scenarios prior to deployment with ETaaS, companies can speed deployment cycles, cut project costs and preempt customer-impacting issues.
With reliable, consistent, repeatable testing, Empirix RTaaS measures the impact of changes on switching, routing, interactive voice response (IVR) and agent desktop solutions prior to their deployment to preempt customer-impacting issues, speed deployment cycles and cut project costs.
Today, contact centers and unified communications (UC) solutions are an important tool in the healthcare industry for boosting patient services and controlling costs.
As validated by the acknowledgement of various industry awards, Empirix is well poised to maintain its position as a global leader and the service assurance provider of choice for leading enterprises, service providers and network equipment manufacturers.
Angel.com assists more than 1,600 enterprise focused customers worldwide power customer experience, marketing and sales needs through solutions that enable quick deployment of voice, SMS, chat and business intelligence applications.