Last time we talked about DevOps in contact centers, we discussed the benefits and challenges of implementing the methodology in corporate cultures and tips on first steps to take. Now let’s talk about test automation …
Read moreTest Automation Best Practices for DevOps Contact Center Environments
This post was co-authored by longtime Empirix partner, Genesys. Read the rest here. IT and contact center leaders are embracing hybrid. Cloud-based applications, including IVR, often boast lower TCO than legacy, on-premises models. Moving to …
Watch our new on-demand webinar, How to Tame CX Disruption with Automated, Collaborative Testing! In a DevOps world, development, QA and operations teams, by design, work collaboratively. Nowhere is this more critical than in the …
Read moreTaming CX Disruption with Automated, Collaborative Testing
Known as the gold standard of testing, Hammer Cloud Platform enables QA, DevOps and IT teams to test and optimize quality for voice applications, mobile applications and contact center systems in a robust and comprehensive manner—and, with its latest release, now faster than ever. As the industry leader and pioneer in the voice test automation space, Empirix is uniquely able to provide organizations with a complete understanding of their omni-channel customer experience, all in a single cloud solution optimized for regression testing, load testing, and on-going production monitoring.
This year’s Genesys conference, CX17, was hosted in Indianapolis, Indiana, which is also the headquarters of its latest acquisition, Interactive Intelligence. The event was full of people and excitement around seeing both product lines come together—and the Empirix team was ready to match that excitement with the celebration of our 25th anniversary of the Hammer Test platform!
With Hammer Sprint, both expert and novice users can easily configure stories and test behavior, with hundreds of tests automatically executed in minutes to avoid errors and reduce cycles from weeks to hours. Automated reporting enables organizations to quickly identify problem areas and eliminate defects earlier in the development process, thereby reducing costs. In addition, operations teams can reuse test cases for production monitoring and alerting.
Violent storms will likely become more common—as will, unfortunately, power outages. Utility companies are being more proactive about staging assets to be able to respond to outages when there is time to prepare, moving trucks, people and equipment into strategic locations to respond to reported outages. But what is being done to validate that their customers can call in when these outages occur?
Empirix, Inc. has released a new version of its Hammer Test System for end-to-end call center customer experience IVR and Virtual Agent test automation.
Many quality initiatives are doomed to fail right from the start. There are a number of reasons for this failure including that the initiative was just an afterthought to an ongoing project or worse, part of an ill-defined long term strategy
I’d like to share the top 10 issues Empirix has discovered while working with clients in the past 45 days. Hopefully these insights will help you think about your own communications environment and how it effects the customer experience.