Quality Assurance

Hammer On-Demand Simplifies, Automates and Accelerates Regression Testing

Call Center Assurance

With Hammer Sprint, both expert and novice users can easily configure stories and test behavior, with hundreds of tests automatically executed in minutes to avoid errors and reduce cycles from weeks to hours. Automated reporting enables organizations to quickly identify problem areas and eliminate defects earlier in the development process, thereby reducing costs. In addition, operations teams can reuse test cases for production monitoring and alerting.

ServOC: The Holy Grail of Service Quality Monitoring

Service Monitoring

For Mobile Service Providers (MSPs), monitoring only the network infrastructure (as traditionally performed by Network Operations Center plus Service Operations Center) no longer provides any guarantee that subscribers will receive their expected level of service.

Committing to Quality

Commitment to Quality

Among many reasons we’ve been growing is the critical value we provide to our customers. When we are out talking with customers who typically provide voice and data solutions to their clients, we continue to hear more than ever that there is an increasing demand for a great customer experience – and customers become very vocal when they don’t get it. Social media just underscores the immediacy of that criticism and the large impact a complaint can have in a very short amount of time.

Monetizing LTE: Controlling Quality

Mobile Devices

In most countries, the auctioning of LTE or 4G spectrum has made headline news. Not only because it introduces a “high speed” service for the millions of customers who now own a mobile device, but also because those Mobile operators who have been successful in the so called bidding process has paid each government or regularity body literally billions of dollars for the privilege of being able to deliver such a service.

Empirix Testing as a Service Expanded for Voice Biometrics

Customer Experience

With Empirix Testing as a Service (ETaaS), companies can more effectively validate authentication and enrollment applications that utilize voice biometrics to authorize users, as well as the voice response and mobile applications they front-end. By testing performance and identity fraud scenarios prior to deployment with ETaaS, companies can speed deployment cycles, cut project costs and preempt customer-impacting issues.