Scoring the “Quality of Experience” in the Transition to 5G

Smartphone user

The explosion of smartphones (~1.5 billion sold in 2015), the proliferation of applications accessible through 4G mobile networks, and the advent of over-the-top (OTT) services have all put pressure on traditional service providers to differentiate themselves, keep the customer base loyal and, most importantly, recover revenues currently flowing to OTT providers and other MNO competitors.

Why Device Analytics Will be Critical in the Deployment of Next Generation Devices

IoT

Designed for use by a service provider to manage the performance of all mobile devices on its network—2G, 3G or 4G—the solution generated interest from not only service providers, but also from network equipment vendors who are in the process of investigating not only the next generation in network technology but, more significantly, user or application devices capable of hosting next-generation services.

Impact Telecom Chooses Empirix for Service Assurance

Network Service Assurance

Empirix, Inc., the recognized leader in end-to-end network performance and customer behavior visibility, announced that Impact Telecom, a leading full-service telecommunications company, has selected Empirix’s Service Assurance solution as the single monitoring tool for their combined natonwide network.

Empirix Enables Peerless to Deliver Enhanced Monitoring Services to Customers

Closer Look at Passive Monitoring

Empirix today announced that Peerless Network has selected its IntelliSight solution to deliver a Monitoring as a Service solution for its customers. Peerless Network was founded in 2008 and is a fully-funded, privately-held company focused on simplifying the interconnection process for telecommunication companies, service providers and enterprises via innovative end office, tandem, and advanced routing services.

The Evolution of Service Assurance

Service Assurance Evolution

The Service Assurance segment is evolving. Service providers now require Service Assurance solutions that provide greater levels of visibility – not only into the network, but also into the services and vendor devices deployed in the environment.

New Strides for Customer Care Improvement

Positive Customer Experience

Along with the introduction of each new service or application, the underlying network technology now permits Quality of Service (QoS) to be determined on an individual customer basis. Moreover, many of the world’s leading Mobile Service Providers (MSPs) are now competing more on service quality rather than service quantity or usage. As a result, today’s service assurance solutions are evolving to address key aspects of customer care, in order to better manage the service providers’ customer base on an individual basis.

Service Provider Success With Least Cost Routing

Cost Routing

For many Fixed or Wireline Service Providers, a critical revenue stream continues to be the transport of Long Distance or International Calls. In order that such calls can be completed and revenue ensured, it is fundamental to be able to determine that calls are being completed successfully and to understand by whom those calls are completed.

What is MOS (Mean Opinion Score)?

Mean Opinion Score (MOS)

In the world of communications systems testing and monitoring, MOS is an acronym for Mean Opinion Score. A MOS is used to evaluate and characterize the transmission characteristics of a telecommunications system.