Among many reasons we’ve been growing is the critical value we provide to our customers. When we are out talking with customers who typically provide voice and data solutions to their clients, we continue to hear more than ever that there is an increasing demand for a great customer experience – and customers become very vocal when they don’t get it. Social media just underscores the immediacy of that criticism and the large impact a complaint can have in a very short amount of time.
In most countries, the auctioning of LTE or 4G spectrum has made headline news. Not only because it introduces a “high speed” service for the millions of customers who now own a mobile device, but also because those Mobile operators who have been successful in the so called bidding process has paid each government or regularity body literally billions of dollars for the privilege of being able to deliver such a service.
Now, Manx Telecom can quickly troubleshoot issues across its complex network environment and proactively correct problems before they impact customers. Additionally, the company has a flexible framework capable of assuring new technologies as it continues to upgrade network capabilities and offer innovative new services.
The Empirix Converged Assurance Platform is a comprehensive solution for monitoring the Quality of Service (QoS) and Quality of Experience (QoE) of voice, video and data applications delivered over mobile networks. It features upgrades to its underlying components, the IPXPlorer® probes used for network data collection, and E-XMS, the solution’s management and analytics software.
Amtrak serves more than 500 destinations in 46 states and three Canadian provinces with more than 21,000 miles of track. On average, more than 74,000 customers ride an Amtrak train each day, and more than 45,000 customers call into the Amtrak contact center each day, which operates for 24 hours every day.