Empirix, Inc., the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time, today announced the completion of its first annual user group conference for fixed line customers.
As Mobile technology moves towards 5G there’s an increased rollout of small cells capable of supporting low latency, low data rate applications like smart energy, building security, infrastructure, retail and healthcare etc. It may still be several years before we see the first, commercially viable applications actually in operation.
The explosion of smartphones (~1.5 billion sold in 2015), the proliferation of applications accessible through 4G mobile networks, and the advent of over-the-top (OTT) services have all put pressure on traditional service providers to differentiate themselves, keep the customer base loyal and, most importantly, recover revenues currently flowing to OTT providers and other MNO competitors.
The Service Assurance segment is evolving. Service providers now require Service Assurance solutions that provide greater levels of visibility – not only into the network, but also into the services and vendor devices deployed in the environment.
In the world of communications systems testing and monitoring, MOS is an acronym for Mean Opinion Score. A MOS is used to evaluate and characterize the transmission characteristics of a telecommunications system.
Among many reasons we’ve been growing is the critical value we provide to our customers. When we are out talking with customers who typically provide voice and data solutions to their clients, we continue to hear more than ever that there is an increasing demand for a great customer experience – and customers become very vocal when they don’t get it. Social media just underscores the immediacy of that criticism and the large impact a complaint can have in a very short amount of time.
In most countries, the auctioning of LTE or 4G spectrum has made headline news. Not only because it introduces a “high speed” service for the millions of customers who now own a mobile device, but also because those Mobile operators who have been successful in the so called bidding process has paid each government or regularity body literally billions of dollars for the privilege of being able to deliver such a service.
For LTE deployments to succeed, operators must strategically manage service gaps to ensure that customers do not experience a drop in service quality as they move from LTE to 3G coverage zones.
Integrated with existing capabilities for assuring voice and data services, Empirix now offers operators enhanced visibility into customer experience and an understanding of how video services impact overall network performance.
Amtrak serves more than 500 destinations in 46 states and three Canadian provinces with more than 21,000 miles of track. On average, more than 74,000 customers ride an Amtrak train each day, and more than 45,000 customers call into the Amtrak contact center each day, which operates for 24 hours every day.