Pipeline Recognizes Empirix at Innovation Awards

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Innovation

Combining industry-leading probe technologies with advanced data discovery, Empirix provides clients with a unified view of both mobile and fixed networks. By taking a subscriber-centric approach, Empirix helps its clients deliver excellence in customer experience, empowering them to make network and business decisions that reduce risk and drive revenue increases.

The Continual Evolution of CEM to the Experience Management Control Continuum

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CX

In the highly-competitive mobile and fixed-line telecommunications space, providing a differentiated customer experience is critical to reducing costs and churn, and to increasing top-line revenues. Customer experience is not a unified concept; it is a combination of customer behaviors, expectations, and lifestyles. However, many organizations still lack the requisite visibility to collect all the information needed to ensure delivery of a top-notch customer experience.