A large US wireless carrier—boasting 73 million subscribers—needed increased monitoring coverage for their virtual hold technology (VHT) callback solution. VHT is a great way to control call traffic, reduce costs and increase customer satisfaction, however, …
Read moreHow Do You Measure Virtual Hold Technology Performance?
Empirix, Inc., the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time, is proud to announce its Avaya DevConnect certification. This certification is available …
Read moreEmpirix OneSight Solution Boasts DevConnect Certification
Over the course of the past several months, I’ve noticed a dramatic increase in the number stories related to the benefits of improving customer and user experience (CX/UX). It’s refreshing, since Empirix has always focused on testing and monitoring from the perspective of a customer’s experience, ( top down) and because of this we can accelerate the key business objectives of our clients by assuring application and network performance in real-world conditions.
Empirix today announced the general availability of Empirix OneSight 9.0, a robust performance monitoring solution that includes capabilities for setting sophisticated alerts and action plans for voice quality and network systems issues, as well as contact center and unified communications application problems.
Empirix’s UC Assurance Platform is the industry’s only end-to-end testing and monitoring platform for multi-channel systems. It empowers network operators and enterprises to test their voice and video applications in the pre-deployment stage and, once deployed, maintain a consistent standard of quality as these applications evolve over time.
As validated by the acknowledgement of various industry awards, Empirix is well poised to maintain its position as a global leader and the service assurance provider of choice for leading enterprises, service providers and network equipment manufacturers.
The convergence of voice and data traffic on IP networks within the enterprise can potentially impact voice quality in a negative manner.