Can Your Contact Center Weather the Storm?

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Weathering the Storm

Violent storms will likely become more common—as will, unfortunately, power outages. Utility companies are being more proactive about staging assets to be able to respond to outages when there is time to prepare, moving trucks, people and equipment into strategic locations to respond to reported outages. But what is being done to validate that their customers can call in when these outages occur?

Empirix Experiences Record Growth in 2016

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Record Growth

Projections made in early 2016 predicted soft spending in the telecommunications service provider space. Empirix’s innovative solutions and ability to show clear value with an immediate, strong return on investment helped the company overcome these headwinds and achieve its best fourth quarter bookings in its history.

Empirix Enables Peerless to Deliver Enhanced Monitoring Services to Customers

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Closer Look at Passive Monitoring

Empirix today announced that Peerless Network has selected its IntelliSight solution to deliver a Monitoring as a Service solution for its customers. Peerless Network was founded in 2008 and is a fully-funded, privately-held company focused on simplifying the interconnection process for telecommunication companies, service providers and enterprises via innovative end office, tandem, and advanced routing services.