As communications service providers (CSPs) race to implement 5G technology, customers’ expectations are at an all-time high. Consumers want best-of-breed service, yet they’re as price conscious as ever. Therefore, CSPs must align their assurance and …
Read moreLaunching 5G: Service Providers Must Cater to Growing Customer Expectations
Empirix Diagnostix software can fully trace and analyze 5G NSA traffic for Options 3, 3a and 3x Empirix Inc., a premier global provider of voice and data service assurance solutions, today announced the ability to …
Read moreEmpirix Announces Support for Traffic Analysis Across 5G Non-Stand-Alone Architectures
Diagnostix, Empirix’s end-to-end network monitoring platform, offers some exciting new features in its latest release. Customers who upgrade to Diagnostix 6.2 can look forward to the following capabilities: SIP Flex Field Enhancements In addition to …
To better serve our rapidly growing European client base and double-digit growth, Empirix has opened a modern, new office in Gurugram, India as well as new, expanded office locations in Maidenhead, U.K and Modena, Italy. …
Don’t miss Empirix at Avaya ENGAGE 2019 in Austin, Texas, where we’ll be giving the following presentation: With customers at the heart of every company, organizations who align their business strategies with the evolving demands …
Read moreSafeguard Your CX: Testing and Monitoring Solutions for the Enterprise
A large US wireless carrier—boasting 73 million subscribers—needed increased monitoring coverage for their virtual hold technology (VHT) callback solution. VHT is a great way to control call traffic, reduce costs and increase customer satisfaction, however, …
Read moreHow Do You Measure Virtual Hold Technology Performance?
Empirix, Inc. today announced its successful participation to the 2nd ETSI NFV Interoperability Plugtests organized by ETSI Centre for Testing and Interoperability, hosted in Sophia Antipolis (France) from 15th to 19th January 2018. The main goal …
Read moreEmpirix Successfully Participates to 2nd ETSI NFV Interoperability Plugtests
Empirix, Inc., the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time, is proud to announce its Avaya DevConnect certification. This certification is available …
Read moreEmpirix OneSight Solution Boasts DevConnect Certification
A pioneer in this space, Empirix, through its powerful Hammer Cloud Platform, is uniquely able to provide organizations with complete understanding of how customers experience omnichannel applications, all in a single solution optimized for application test automation. Known as the gold standard of testing, the latest version of Hammer enables QA, DevOps and IT teams to test and optimize quality for voice applications, mobile applications and contact center systems in the most robust and comprehensive manner, faster than ever.
Empirix will highlight how its clients are leveraging the powerful end-to-end Hammer Cloud Platform to optimize their customers’ experiences. In Indianapolis, Empirix is also the exclusive sponsor of the CX17 Party on Wednesday, May 24; this exciting event will celebrate the 25th anniversary of the Hammer solution.