The Evolution of Service Assurance

Service Assurance Evolution

The Service Assurance segment is evolving. Service providers now require Service Assurance solutions that provide greater levels of visibility – not only into the network, but also into the services and vendor devices deployed in the environment.

Proactively Address Conference Bridge Problems

Conference Call Bridge

Empirix has developed a first-of-its-kind conference bridge monitoring solution – Empirix Conference Bridge Monitoring (CBM) – which monitors conference bridges to proactively ensure high-quality connections for business-critical conference calls.

New Strides for Customer Care Improvement

Positive Customer Experience

Along with the introduction of each new service or application, the underlying network technology now permits Quality of Service (QoS) to be determined on an individual customer basis. Moreover, many of the world’s leading Mobile Service Providers (MSPs) are now competing more on service quality rather than service quantity or usage. As a result, today’s service assurance solutions are evolving to address key aspects of customer care, in order to better manage the service providers’ customer base on an individual basis.

Finding Sanity in the Complex World of Technology

Finding Sanity

Both Enterprises and Service Providers are attempting to find ways to handle increasingly complex technology environments. Better access to data and new tools to improve services and increase revenue are constantly being developed and adopted. While this is of course advantageous, it also creates a snarl of technology that is challenging to untangle.

Avaya and Empirix to Deliver Performance Monitoring Offering

Partnership

Empirix Inc., a market leader of service quality assurance solutions for end-to-end comprehensive customer experience management of mobile broadband and IP-based communications systems, today announced an expanded agreement with Avaya, a global provider of business communications and collaboration solutions and services.

Delivering on the Promise of UC Assurance

Promise

Empirix’s UC Assurance Platform is the industry’s only end-to-end testing and monitoring platform for multi-channel systems. It empowers network operators and enterprises to test their voice and video applications in the pre-deployment stage and, once deployed, maintain a consistent standard of quality as these applications evolve over time.