VoLTE Customer Experience – Breaking down the Barriers

Quality of Experience

To date, it appears most of the MSPs that have deployed VoLTE have relied on active testing to effectively “spot check” the end-to-end service improvements and overall performance. Very little appears to have been done to look at overall QoE across the entire customer base.

Gaining an Insight into VoLTE Customer Experience via Analytics

VoLTE Customer Experience

Service providers are demanding more from their customer experience and service assurance solutions because they have a keen awareness of the richness and value of the information that flows across their networks. Reliably and accurately extracted, this information can be used to help manage not just the network, but also the services offered and the devices deployed. Insights can be also be gained around the performance of providers’ vendors and—most significantly—the experiences and value of their customers.

Why End-to-end Monitoring is Critical for VoLTE Services

VoLTE

By now, most of us involved within the Telecoms space will have heard about Voice over LTE. Like any new technology, it comes with a lot of hope and promise to improve customer experiences and reduce operating expenses, but what exactly is it and what challenges will it present for the service provider.

Revealing the Benefits of LTE as the Rollouts Roll On

Revealing Value

LTE is spreading across the globe. Yet Mobile Service Providers still have to figure out how to best leverage the speed and capacity that LTE brings to create value for their customers – not to mention how best to generate more revenue.

Introducing LTE Direct

Smartphone

LTE Direct is a device-to-device platform that enables true “continuous” proximity based discovery. LTE Direct is a synchronous system operating in licensed spectrum under the control of the Mobile Service Provider, where devices monitor for service layer announcements (also known as expressions). The synchronous nature of the system allows devices to stay on for an extremely short duration to announce and monitor these announcements. This results in minimal battery drains enabling truly autonomous location discovery.