The latest version of VoiceWatch offers a simple, drag-and-drop diagramming tool to rapidly develop ad hoc scripts with the CallMaster GO interface, making VoiceWatch and the Hammer Cloud Platform truly self-service, 24×7. Saved schedules offer more flexibility in monitoring and better control of test execution on holidays and off hours, while enhanced speech recognition capabilities ensure complete and accurate monitoring of today’s dynamic and personalized voice interfaces.
Empirix announced today that TMC, a global, integrated media company, has named VoiceWatch as a recipient of a 2017 INTERNET TELEPHONY Product of the Year Award. These awards recognize the most innovative and highest quality IP communications brought to market, or updated, in the past year.
The Hammer Gen 6 platform will enable the development and reuse of flexible, comprehensive testing scripts while providing additional insights into the end-to-end customer experience in secure environments.
Many quality initiatives are doomed to fail right from the start. There are a number of reasons for this failure including that the initiative was just an afterthought to an ongoing project or worse, part of an ill-defined long term strategy. Organizations with contact centers and IP telephony environments need to ensure their customers have […]
For both fixed and mobile service providers, maximizing the effective use of network capacity is becoming key to increasing revenues and assuring the quality of experience for customers.
To start the process off, perform a “Network Readiness Assessment” or NRA. Note, however, that this concept means different things to different people. I have seen some customers perform NRAs on their own in a variety of different ways, I’ve seen third parties perform them for customers, and some IP Telephony vendors require that the NRA be performed by them in order for them to support their product.
With approximately 550 million mobile customers, China Mobile is one of the largest operators in the world and the number one operator in China
As validated by the acknowledgement of various industry awards, Empirix is well poised to maintain its position as a global leader and the service assurance provider of choice for leading enterprises, service providers and network equipment manufacturers.
bile service offerings, Hammer XMS helps lower the cost of deploying and maintaining multi-protocol network architectures and ensures a more consistent, high-quality customer experience.
Empirix Inc., the market leader of service quality assurance solutions for new IP communications, today announced its Hammer G5™ solution is compliant with key IP telephony and contact center solutions from Avaya, a leading global provider of business communications applications, systems and services.