Major VoiceWatch Enhancement Announced

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Customer Call

The latest version of VoiceWatch offers a simple, drag-and-drop diagramming tool to rapidly develop ad hoc scripts with the CallMaster GO interface, making VoiceWatch and the Hammer Cloud Platform truly self-service, 24×7. Saved schedules offer more flexibility in monitoring and better control of test execution on holidays and off hours, while enhanced speech recognition capabilities ensure complete and accurate monitoring of today’s dynamic and personalized voice interfaces.

Top 10 Ways to be a Test Automation Hero

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Testing Automation Hero

Many quality initiatives are doomed to fail right from the start. There are a number of reasons for this failure including that the initiative was just an afterthought to an ongoing project or worse, part of an ill-defined long term strategy. Organizations with contact centers and IP telephony environments need to ensure their customers have […]

SIP 101: Ensuring Successful Implementation

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SIP 101

To start the process off, perform a “Network Readiness Assessment” or NRA. Note, however, that this concept means different things to different people. I have seen some customers perform NRAs on their own in a variety of different ways, I’ve seen third parties perform them for customers, and some IP Telephony vendors require that the NRA be performed by them in order for them to support their product.

Empirix Solution Now Rated Avaya Compliant

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Avaya logo

Empirix Inc., the market leader of service quality assurance solutions for new IP communications, today announced its Hammer G5™ solution is compliant with key IP telephony and contact center solutions from Avaya, a leading global provider of business communications applications, systems and services.