The Cloud Enigma: Why Testing Is the Critical, Final Measure

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Cloud Network Testing

Cloud technologies continue to dominate IT conversations about deployment options. Professional pundits opine while boardrooms question whether Software as a Service (SaaS) solutions can deliver the same level of functionality as their on-premises brethren. The question they should ask is how they can preserve customer experience — it’s the heart of any successful deployment.

Safeguard Your CX: Testing and Monitoring Solutions for the Enterprise

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CX Safeguard

With customers at the heart of every company, organizations who align their business strategies with the evolving demands of their customer base have an advantage. Nowhere is this more true than in contact center environments, which carry the burden of providing a quality customer experience when it is most needed. Automated end-to-end testing and monitoring detects and prevents issues across your contact center IVR applications, infrastructure and networks before your customers are affected. Why put customer experience at risk?