As companies continue transitioning their contact centers to the cloud, legacy infrastructures fail to support newer channels such as social media and chatbots. This helps fuel explosive growth in the cloud-based contact center market, which …
Read moreLegacy Contact Centers Rushing to Cloud to Support Emerging Technologies
The hot topics at Avaya ENGAGE have stuck around the last few years: the shift from on-premise to cloud, mobility, the rise of video, the growth of partnerships and ecosystems. “Nothing new, nothing different than …
Read moreMajor Transformations in Unified Communications Are Accelerating, Avaya CEO Says
While the market for on-premises contact center systems stagnates, hybrid and cloud implementations are expected to grow as companies seek cost-effective ways to measure customer experience in a rapidly changing technological landscape, according to a …
Read moreCloud and Hybrid Solutions Driving Contact Center Market Growth
Frost & Sullivan, a globally recognized research and consulting firm, has picked Empirix as the 2019 Best Practice Award for Global Network Test and Monitoring Product Line Strategy Leadership. Empirix was chosen, in part, for …
Read moreFrost & Sullivan Chooses Empirix for 2019 Best Practice Award
Earlier this year, we launched our new comprehensive test automation solution, Hammer Cloud Platform (HCP). Since then, a lot of you have asked to try it out before you commit – and we listened. We’re …
This blog post was co-authored by Empirix partner, Genesys. Read the rest here. Cloud technologies continue to dominate IT conversations about deployment options. Professional pundits opine while boardrooms question whether Software as a Service (SaaS) …
Read moreThe Cloud Enigma: Why Testing Is the Critical, Final Measure
Earlier this year, we introduced Hammer Cloud Platform (HCP), our SaaS solution that combines functional, regression, systems integration, performance, and customer experience testing into one platform. Leveraging HCP for active testing in your contact center …
Read moreTop 5 Reasons to Consider Hammer Cloud Platform for Active Testing
It’s no surprise that companies large and small are looking to cloud-based technologies to help them solve modern business challenges and reduce operational costs. But the reality is that IT professionals must be thoughtful about …
Read moreEmpirix Introduces Hybrid Cloud and RESTful API Functionality to Its Hammer Cloud Platform
With unlimited access to information, today’s customers are educated. They know what they want, they want it fast and loyalty is optional. In fact, 47% of customers will take their business to a competitor within …
Read moreSolve the Challenges Putting Customer Experience at Risk in Your Contact Center
We’ve already discussed the benefits of leveraging DevOps in your contact center. Now we’ll cover how to get started. The transition can be challenging, especially for enterprises with rigid processes, but the positives greatly outweigh …
Read moreThe Essentials for Improving Customer Experience Quality in a DevOps World