Thoughts From Genesys CX17

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Genesys CX17

This year’s Genesys conference, CX17, was hosted in Indianapolis, Indiana, which is also the headquarters of its latest acquisition, Interactive Intelligence. The event was full of people and excitement around seeing both product lines come together—and the Empirix team was ready to match that excitement with the celebration of our 25th anniversary of the Hammer Test platform!

Empirix Sponsors CX17 Customer Experience Event

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Event Ticket

Empirix will highlight how its clients are leveraging the powerful end-to-end Hammer Cloud Platform to optimize their customers’ experiences. In Indianapolis, Empirix is also the exclusive sponsor of the CX17 Party on Wednesday, May 24; this exciting event will celebrate the 25th anniversary of the Hammer solution.

Voice Biometrics, WebRTC and More at SpeechTEK 2013

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Voice Biometrics

SpeechTEK 2013 in New York City this week was a very successful event. I’ve been attending this event for more than 10 years, and while the trade show area was a bit smaller this year than in past years, the quality of attendees, discussions with customers and conference sessions were outstanding. Voice Biometrics One of […]

Customer Service: It’s All About Love

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Customer Service: It's All About Love

Are you including love in your customer lexicon? If not, maybe it’s time you started to. I just returned from Genesys G-Force in Boca Raton, FL. Once again, the Genesys team produced an excellent event for their customers and partners. A central theme this year was about establishing a one-to-one relationship with customers. The critical […]