This year, 5G took center stage and, for the first time that I can remember, car manufacturers showed up at MWC to demonstrate their connected and autonomous cars that 5G should “easily” enable.
To date, it appears most of the MSPs that have deployed VoLTE have relied on active testing to effectively “spot check” the end-to-end service improvements and overall performance. Very little appears to have been done to look at overall QoE across the entire customer base.
Primarily focused on wireless applications and supporting the Service Operation Center (SOC) approach, IntelliSight is the next evolutionary step in customer service management being pioneered by Empirix
Just last month, the European Union (EU) brought into force new limits for roaming charges within all member countries. The result is a significant reduction in the amount mobile service providers (MSPs) can now charge their customers for making or receiving calls abroad.
Legacy technology – you can’t escape it. Just when we thought next-gen communications had taken over, the Royal Birth proved us all wrong. It’s hard to believe that the world first received the news of Britian’s newest heir via a proclamation pinned to an easel outside of the Palace. From there, technology had its say and the announcement was tweeted, snapped and posted across the globe. But “modern tech” took second place.
The high percentage of global consumers that highlighted poor voice quality as a common problem points to a real issue in the industry.
The acquisition of Mutina enables Empirix to offer quad play providers a service assurance solution that offers a full end-to-end view of their networks.