As communications service providers (CSPs) race to implement 5G technology, customers’ expectations are at an all-time high. Consumers want best-of-breed service, yet they’re as price conscious as ever. Therefore, CSPs must align their assurance and network systems early to prevent customer churn.
Empirix’s new solution simplifies workflow and drill down for faster root cause analysis of OTT video related issues across locations, devices and networks, including content delivery networks (CDN).
Entrusted to monitor and troubleshoot some of the world’s largest networks, Empirix’s service assurance platform, Diagnostix, formerly known as E-XMS, is capable of monitoring both hybrid and pure cloud-native 5G networks. This puts Empirix in a unique position to support communication service providers who have identified a migration path for their networks to 5G.
Diagnostix, Empirix’s end-to-end network monitoring platform, offers some exciting new features in its latest release. Customers who upgrade to Diagnostix 6.2 can look forward to the following capabilities…
With customers at the heart of every company, organizations who align their business strategies with the evolving demands of their customer base have an advantage. Nowhere is this more true than in contact center environments, which carry the burden of providing a quality customer experience when it is most needed. Automated end-to-end testing and monitoring detects and prevents issues across your contact center IVR applications, infrastructure and networks before your customers are affected. Why put customer experience at risk?
Empirix and MetTel will join forces to provide end-to-end visibility for the MetTel cloud network to improve the communications experience of voice customers.
Empirix is thrilled to share the news about our IntelliSight and E-XMS technologies being certified for integration with Huawei’s NFV environment. The certification involved extensive interoperability testing for functions including data acquisition, mediation, advanced troubleshooting, real-time monitoring and data analytics, and means that Empirix solutions can now be sold to Huawei resellers across more than 190 evolved packet core networks and through Huawei’s NFV environment.
Empirix vMSP is the latest evolution of the Empirix probe system. It provides all of the same capabilities of the legacy MSP hardware appliance, but runs as software on virtual machines in both Private and Public Clouds. This is important because Digital Transformation initiatives are driving Service Providers to actively move from static physical appliances to highly virtualized and dynamic environments. NFV (Network Functions Virtualization) will be a key enabler for this transition and Empirix’s solutions are well positioned to support NFV.
Empirix announced today that a 3-year contract with a Tier 1 North American telecom operator was recently signed for $19M USD to improve the quality of performance of the operator’s mobile voice, VoWiFi and VoLTE networks, to score and increase customer experience satisfaction, and reduce OpEx related to mean-time-to-repair (MTTR).
Empirix today announced that its IntelliSight solution has been deployed by inContact to monitor the voice connection quality of inContact’s new Voice as a Service (VaaS) offering.