We’ve already discussed the benefits of leveraging DevOps in your contact center. Now we’ll cover how to get started. The transition can be challenging, especially for enterprises with rigid processes, but the positives greatly outweigh the negatives.
Xperience19, touted as the customer event of the year by Genesys, is full of opportunities to learn about emerging technologies, network with industry peers, and discover the future of customer experience. More than 2,000 customer experience and information technology (IT) professionals are expected to attend.
Developers will always be biased toward code, and operations will always be more concerned with troubleshooting and and recovery procedures. And that’s OK. But you should know not to get too code focused or you’ll find yourself in a “Worked Fine in Dev” situation.
Many contact centers are cutting-edge technology adopters, so why has the migration to agile and DevOps practices not been fully embraced by some organizations?
mmer Cloud Platform (HCP) is intended for infrastructure planning, application development (AppDev), DevOps, operations, and quality assurance (QA) teams who need to frequently execute tests to ensure their contact center applications are ready for business.
Known as the gold standard of testing, Hammer Cloud Platform enables QA, DevOps and IT teams to test and optimize quality for voice applications, mobile applications and contact center systems in a robust and comprehensive manner—and, with its latest release, now faster than ever. As the industry leader and pioneer in the voice test automation space, Empirix is uniquely able to provide organizations with a complete understanding of their omni-channel customer experience, all in a single cloud solution optimized for regression testing, load testing, and on-going production monitoring.
A pioneer in this space, Empirix, through its powerful Hammer Cloud Platform, is uniquely able to provide organizations with complete understanding of how customers experience omnichannel applications, all in a single solution optimized for application test automation. Known as the gold standard of testing, the latest version of Hammer enables QA, DevOps and IT teams to test and optimize quality for voice applications, mobile applications and contact center systems in the most robust and comprehensive manner, faster than ever.
Over the course of the past several months, I’ve noticed a dramatic increase in the number stories related to the benefits of improving customer and user experience (CX/UX). It’s refreshing, since Empirix has always focused on testing and monitoring from the perspective of a customer’s experience, ( top down) and because of this we can accelerate the key business objectives of our clients by assuring application and network performance in real-world conditions.