DevOps — Empirix Blog

Whitepaper: Unleashing Business Value with Contact Center Testing

A Q&A with IDC analyst, Melinda-Carol Ballou seeking practical advice and guidance on how to overcome barriers to accelerating release cycles.

Test Automation Best Practices for DevOps Contact Center Environments

Last time we talked about DevOps in contact centers, we discussed the benefits and challenges of implementing the methodology in corporate cultures and tips on first steps to take. Now let’s talk about test automation …

You’ve Asked for It: Hammer Cloud Platform Trial

Earlier this year, we launched our new comprehensive test automation solution, Hammer Cloud Platform (HCP). Since then, a lot of you have asked to try it out before you commit – and we listened. We’re …

3 Tips for a Successful IVR Deployment

This post was co-authored by longtime Empirix partner, Genesys. Read the rest here. IT and contact center leaders are embracing hybrid. Cloud-based applications, including IVR, often boast lower TCO than legacy, on-premises models. Moving to …

Empirix Introduces Hybrid Cloud and RESTful API Functionality to Its Hammer Cloud Platform

It’s no surprise that companies large and small are looking to cloud-based technologies to help them solve modern business challenges and reduce operational costs. But the reality is that IT professionals must be thoughtful about …

Solve the Challenges Putting Customer Experience at Risk in Your Contact Center

With unlimited access to information, today’s customers are educated. They know what they want, they want it fast and loyalty is optional. In fact, 47% of customers will take their business to a competitor within …

The Essentials for Improving Customer Experience Quality in a DevOps World

We’ve already discussed the benefits of leveraging DevOps in your contact center. Now we’ll cover how to get started. The transition can be challenging, especially for enterprises with rigid processes, but the positives greatly outweigh …

Visit Empirix at Genesys Xperience19, Enter to Win a YETI Cooler

Are you attending Genesys Xperience19 in Denver, Colorado? Make sure to visit us at booth #S02 to enter to win a YETI Tundra 45 Cooler (valued at $299). We’re proud to be a silver sponsor …

DevOps for CX: Prevent Issues from Happening in the First Place

If you work in engineering, odds are you’ve seen the meme below or a variation of it incessantly over the past few years. With the rise in popularity of DevOps, executives are demanding their employees …

DevOps: In a Contact Center, You Say?

Many contact centers are cutting-edge technology adopters, so why has the migration to agile and DevOps practices not been fully embraced by some organizations? The time sensitivity of human-to-human communications, frequent changes within technical environments, …