3 Tips for a Successful IVR Deployment

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IVR call

IT and contact center leaders are embracing hybrid. Cloud-based applications, including IVR, often boast lower TCO than legacy, on-premises models. Moving to cloud can seem disruptive; ensuring that patches, upgrades or new technology deployments go smoothly is a critical part of a successful migration plan. But knowing these three secrets will push you a step closer to your successful cloud-based IVR migration.

Empirix Named TMC 2017 Communications Solutions Products of the Year Award Winner

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Known as the gold standard of testing, Hammer Cloud Platform enables QA, DevOps and IT teams to test and optimize quality for voice applications, mobile applications and contact center systems in a robust and comprehensive manner—and, with its latest release, now faster than ever. As the industry leader and pioneer in the voice test automation space, Empirix is uniquely able to provide organizations with a complete understanding of their omni-channel customer experience, all in a single cloud solution optimized for regression testing, load testing, and on-going production monitoring.