With reliable, consistent, repeatable testing, Empirix RTaaS measures the impact of changes on switching, routing, interactive voice response (IVR) and agent desktop solutions prior to their deployment to preempt customer-impacting issues, speed deployment cycles and cut project costs.
The package leverages the company’s extensive technical, industry and solution expertise to transform data into key metrics and intelligence that deliver significant value for companies looking to provide a better user experience, communicate more efficiently, find new opportunities to profit and realize the full value of their technology investments.
Amtrak serves more than 500 destinations in 46 states and three Canadian provinces with more than 21,000 miles of track. On average, more than 74,000 customers ride an Amtrak train each day, and more than 45,000 customers call into the Amtrak contact center each day, which operates for 24 hours every day.
The high percentage of global consumers that highlighted poor voice quality as a common problem points to a real issue in the industry.
Angel.com assists more than 1,600 enterprise focused customers worldwide power customer experience, marketing and sales needs through solutions that enable quick deployment of voice, SMS, chat and business intelligence applications.
360networks helps its voice, data and web-based application and service provider customers quickly pursue next-generation strategies, migrate from legacy networks, grow into new markets and services, and increase network diversity.