When we talk about contact center assurance, interactive voice response (IVR) technology tends to monopolize the conversation. Almost everyone knows what a nightmare problematic IVR menus can be. If someone is cursing out a company’s …
Read moreThere’s More to Contact Centers Than IVR Technology
QoE with your businesses’ communication systems determines success Your customers’ satisfaction and loyalty hinges on the quality of their experiences. When there’s a breakdown in a company’s communication environment, customers are the ones impacted first. …
Frost & Sullivan, a globally recognized research and consulting firm, has picked Empirix as the 2019 Best Practice Award for Global Network Test and Monitoring Product Line Strategy Leadership. Empirix was chosen, in part, for …
Read moreFrost & Sullivan Chooses Empirix for 2019 Best Practice Award
As communications service providers (CSPs) race to implement 5G technology, customers’ expectations are at an all-time high. Consumers want best-of-breed service, yet they’re as price conscious as ever. Therefore, CSPs must align their assurance and …
Read moreLaunching 5G: Service Providers Must Cater to Growing Customer Expectations
Optimize QoE and QoS with true visibility into OTT encrypted video traffic Empirix Inc., a premier global provider of voice, data, mobility, IoT and multimedia service assurance solutions, today announced the availability of a new …
This Black Friday is going to be a cracker, I can tell. I’m not joining the other millions of Brits and queuing up outside shopping centers ready to dive in when the doors finally open. …
People expect bad weather, but when the power goes out they want answers. The way you respond in these delicate situations is crucial. It can make or break customer confidence. It’s important that your contact …
I’m a 40-something guy with two small children and a wife. Don’t worry; I won’t give you loads of family stories. If you’d rather skip to how this relates to customer experience, click here. This …
Read moreFlooding in the UK: What Does It Mean for the Public and Utility Companies?
Diagnostix, Empirix’s end-to-end network monitoring platform, offers some exciting new features in its latest release. Customers who upgrade to Diagnostix 6.2 can look forward to the following capabilities: SIP Flex Field Enhancements In addition to …
Are you attending Genesys Xperience19 in Denver, Colorado? Make sure to visit us at booth #S02 to enter to win a YETI Tundra 45 Cooler (valued at $299). We’re proud to be a silver sponsor …
Read moreVisit Empirix at Genesys Xperience19, Enter to Win a YETI Cooler