Hammer Test System Certified for HP Application Lifecycle Management and HP Quality Center

Checklist

Empirix today announced that the Empirix Hammer Test System is certified for integration with HP Application Lifecycle Management (HP ALM) and HP Quality Center. Organizations can leverage Empirix Hammer within HP ALM and HP Quality Center frameworks to validate functionality and performance of voice over IP (VoIP), contact center and unified communications (UC) solutions under real-world conditions and traffic loads prior to deployment.

What is Active Monitoring?

What is Active Monitoring?

The phrase Active Monitoring can mean many different things, ranging from a periodic ping to verify that a server is reachable, to an HTTP transaction to measure responsiveness of a website, to a multi-party voice transaction to determine the quality levels that users are experiencing. Today, I am going to focus on active voice transactions.

3 Critical Steps for Executing Contact Center Testing Scenarios

Brainstorm

Whether you are setting up a new contact center environment or updating an existing one, there are many factors to take into account. One wrong move and when you go live, the whole structure can come tumbling down. That’s why thorough pre-deployment testing is crucial.

Top 10 Tips for Testing Your Contact Center Network

Contact Center Improvements

The first step when considering testing contact center networks is to make you have a clear set of goals that others in the organization buy into. Your test plan can affect many other departments in your company beyond the contact center: marketing, finance, etc. You need to get them to buy in and you need to make sure the tests you’re performing covers their needs as well.

Empirix Testing as a Service Expanded for Voice Biometrics

Customer Experience

With Empirix Testing as a Service (ETaaS), companies can more effectively validate authentication and enrollment applications that utilize voice biometrics to authorize users, as well as the voice response and mobile applications they front-end. By testing performance and identity fraud scenarios prior to deployment with ETaaS, companies can speed deployment cycles, cut project costs and preempt customer-impacting issues.

Examining the Transformation of Customer Contact Centers

Contact Center Improvements

Empirix Inc., the market leader of service quality assurance solutions for new IP communications, today announced the results of an industry survey, conducted by Opus Research and sponsored by Empirix, about the adoption of online tools into enterprise customer care programs.