Major VoiceWatch Enhancement Announced

Posted on
Customer Call

The latest version of VoiceWatch offers a simple, drag-and-drop diagramming tool to rapidly develop ad hoc scripts with the CallMaster GO interface, making VoiceWatch and the Hammer Cloud Platform truly self-service, 24×7. Saved schedules offer more flexibility in monitoring and better control of test execution on holidays and off hours, while enhanced speech recognition capabilities ensure complete and accurate monitoring of today’s dynamic and personalized voice interfaces.

Can Your Contact Center Weather the Storm?

Posted on
Weathering the Storm

Violent storms will likely become more common—as will, unfortunately, power outages. Utility companies are being more proactive about staging assets to be able to respond to outages when there is time to prepare, moving trucks, people and equipment into strategic locations to respond to reported outages. But what is being done to validate that their customers can call in when these outages occur?

Empirix Experiences Record Growth in 2016

Posted on
Record Growth

Projections made in early 2016 predicted soft spending in the telecommunications service provider space. Empirix’s innovative solutions and ability to show clear value with an immediate, strong return on investment helped the company overcome these headwinds and achieve its best fourth quarter bookings in its history.

Some Post Enterprise Connect Thoughts

Posted on

We’ve partnered with some of the world’s leading service providers not only for service assurance, but for contact center assurance testing and test automation as well. Making the business case for SIP Trunking in 2016 seemed akin to making the business case for combustion engines.

Top 10 Metrics to Align Contact Centers with Agile Methodology and Ensure You’re Fit for Business

Posted on
Fit for Business

Call centers are never short on metrics, but is the business utilizing the right metrics to ensure they are fit for business? Should those metrics change in an agile environment? The agile methodology for software development has definitely taken center stage, however, it struggles in large organizations with long standing processes and considerable investments in […]

Empirix Enhances Ability to Test Secure Communication Networks With Secure Device Emulation for Encrypted Avaya Voice Networks

Posted on
Secure Communication

Empirix today announced enhancements to the Hammer Gen6 Test Platform to provide, functional, stress and ongoing testing for secure Avaya voice environments. The Empirix Hammer Gen6 test platform enables enterprises to examine latency, performance and voice quality over encrypted communication channels, resulting in truly secure communications. This new capability enables organizations to deploy with confidence secure communication networks for critical applications in verticals, such as financial, law enforcement, and healthcare, that use encrypted communications.