The Reality of Conducting Business in the Digital World

Doing Business in a Digital World

Whether you’re running a contact center or you’re a service provider building the next generation network, you’re on the hook to provide your customers a world-class experience. This is a tall order considering the complexity of modern networks.

New technologies, high expectations

The reality of conducting business in the digital world is that technology is more in control of customer experience than we humans are. Consumers have high expectations. When things don’t go well, unmet expectations can devastate a company’s reputation and even negatively affect market share.

The Empirix approach

Empirix has been safeguarding customer experience for contact centers, enterprise networks and telecommunication service providers since 1992.

Thousands of companies rely on us for:

  • Comprehensive test automation
  • End-to-end network troubleshooting and monitoring
  • Real-time, actionable network and customer intelligence
  • And to deliver high quality, profitable services, experiences, or communications

Hammer Cloud Platform: Start your free 30-day trial

Empirix solutions

Our success is rooted in our deep industry knowledge. The facts speak for themselves.

Our solutions:

  • Have more than 1 billion subscribers under management
  • Monitor 95% of the United States’ 911 infrastructure
  • Complete 159 million minutes of port testing a year

Our vendor-agnostic approach helps our clients consolidate platforms, optimize business processes, reduce operational costs, maximize customer retention, and grow top-line revenue.

Tomorrow’s networks will be shaped by the investments made today. Empirix is uniquely positioned to help our clients improve customer experience, extend the value of their existing investments, and accelerate their digital transformation.

Sustain your position as a market leader. Contact Empirix to learn how.

More on digital transformation

Empirix Launches Most Powerful Hammer Test System Ever

Contact Center Experience Assurance

Known as the gold standard of testing, this latest version arms QA, DevOps and IT teams with the ability to test and optimize quality for voice applications, mobile applications and contact center systems in the most robust and comprehensive manner, faster than ever.

Can Your Contact Center Weather the Storm?

Weathering the Storm

Violent storms will likely become more common—as will, unfortunately, power outages. Utility companies are being more proactive about staging assets to be able to respond to outages when there is time to prepare, moving trucks, people and equipment into strategic locations to respond to reported outages. But what is being done to validate that their customers can call in when these outages occur?

Is Your Enterprise Really Protected?

Security

There is a perception in many enterprises that firewalls and security measures are only needed to protect vast sources of stored corporate or consumer data. Voice after all is inherently secure right? Not exactly.