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Blog: Erik Delorey, Product Marketing Manager speaks with Contact Center Briefing about the biggest challenges Contact Centers have faced over the past 12 months

In the latest installment of our contact centre industry executive interview series, we spoke to Erik Delorey, Product Marketing Manager and Solutions owner for the Hammer Test Automation product line at Empirix, about the company, …

Press Release: Empirix® Helps CEHE Confidently Migrate to Five9 Cloud-Based Contact Center Software

Empirix, the leader in end-to-end test automation and network and service performance monitoring, assurance and analytics today announced that The Center for Excellence in Higher Education (CEHE) selected Empirix to validate the efficacy of their …

On-Demand Webcast: Rigging the Game in Your Favor

True end-to-end test automation opens up a world of possibilities for companies large and small whose contact centers and enterprise IT teams are looking to optimize customer experience, reduce rework and operational costs. So what does end-to-end really mean and what functionality does it enable?

Virtual Event: Join Us at Call and Contact Centre Virtual Expo

Call and Contact Centre Expo is Europe’s leading industry event and this year the event is going virtual. More than 250 seminars are planned from call and contact centre thought leaders across the globe. Why …

On-Demand Webcast: Protecting Customer Experience in the Remote Worker Era

For the first time in recent history, there are more people working remotely than in corporate offices. Home networks are now an integral part of conducting business, but the issues they spawn are having a …