Introducing Hammer Ohm: Automated Voice Quality Testing for Work-from-Home Environments
True end-to-end test automation opens up a world of possibilities for companies large and small whose contact centers and enterprise IT teams are looking to optimize customer experience, reduce rework and operational costs. So what does end-to-end really mean and what functionality does it enable?
Call and Contact Centre Expo is Europe’s leading industry event and this year the event is going virtual. More than 250 seminars are planned from call and contact centre thought leaders across the globe. Why …
For the first time in recent history, there are more people working remotely than in corporate offices. Home networks are now an integral part of conducting business, but the issues they spawn are having a …
Read moreProtecting Customer Experience in the Remote Worker Era
