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Blog: How to monitor UC and Contact Center remote workforce voice quality without increasing security or privacy compliance problems

It wasn’t so long ago that contact center managers identified technology issues or measured productivity by observing how many people were standing up in their cube. A pre-pandemic visit to a customer’s contact center left …

Read moreBlog: How to monitor UC and Contact Center remote workforce voice quality without increasing security or privacy compliance problems

Blog: Erik Delorey, Product Marketing Manager speaks with Contact Center Briefing about the biggest challenges Contact Centers have faced over the past 12 months

In the latest installment of our contact centre industry executive interview series, we spoke to Erik Delorey, Product Marketing Manager and Solutions owner for the Hammer Test Automation product line at Empirix, about the company, …

Read moreBlog: Erik Delorey, Product Marketing Manager speaks with Contact Center Briefing about the biggest challenges Contact Centers have faced over the past 12 months

On-Demand Webcast: Rigging the Game in Your Favor

True end-to-end test automation opens up a world of possibilities for companies large and small whose contact centers and enterprise IT teams are looking to optimize customer experience, reduce rework and operational costs. So what does end-to-end really mean and what functionality does it enable?