The Reality of Conducting Business in the Digital World

Doing Business in a Digital World

Whether you’re running a contact center or you’re a service provider building the next generation network, you’re on the hook to provide your customers a world-class experience. This is a tall order considering the complexity of modern networks.

New technologies, high expectations

The reality of conducting business in the digital world is that technology is more in control of customer experience than we humans are. Consumers have high expectations. When things don’t go well, unmet expectations can devastate a company’s reputation and even negatively affect market share.

The Empirix approach

Empirix has been safeguarding customer experience for contact centers, enterprise networks and telecommunication service providers since 1992.

Thousands of companies rely on us for:

  • Comprehensive test automation
  • End-to-end network troubleshooting and monitoring
  • Real-time, actionable network and customer intelligence
  • And to deliver high quality, profitable services, experiences, or communications

Hammer Cloud Platform: Start your free 30-day trial

Empirix solutions

Our success is rooted in our deep industry knowledge. The facts speak for themselves.

Our solutions:

  • Have more than 1 billion subscribers under management
  • Monitor 95% of the United States’ 911 infrastructure
  • Complete 159 million minutes of port testing a year

Our vendor-agnostic approach helps our clients consolidate platforms, optimize business processes, reduce operational costs, maximize customer retention, and grow top-line revenue.

Tomorrow’s networks will be shaped by the investments made today. Empirix is uniquely positioned to help our clients improve customer experience, extend the value of their existing investments, and accelerate their digital transformation.

Sustain your position as a market leader. Contact Empirix to learn how.

More on digital transformation

3 Key Points About Big Data Analytics

Darts

Today’s communications environments are very complex. If you’re not monitoring your systems on a consistent and constant basis, you will undoubtedly run into trouble. At the same time, a comprehensive solution has to have a variety of functionalities in order to successfully monitor this type of environment.

New Analytics Platform Instantly Transforms Big Data into Actionable Business Intelligence

Analytics Platform

Empirix today released a new analytics platform that turns terabytes of data into real-time intelligence for improving customer experience and performance management as well as strategic business decision making. Empirix IntelliSight is the first solution of its kind designed to remove much of the cost and implementation barriers associated with Big Data in mobile, telecom and enterprise-wide deployments.

The Numbers Speak: Data Services Equal Profit

Numbers Speak

Still leading the way in terms of the number of customers is Verizon Wireless. With 118 million subscribers, it is just a little ahead of its nearest rival AT&T, who have around 107 million subscribers. In terms of where both were one year ago, this represents only a 2% increase for AT&T but over a 7% increase for Verizon Wireless.

Business Analytics: The Journey to Success

Business Analytics

The starting point is the traditional Business Intelligence (BI) infrastructure. There’s no question that it’s invaluable to have the ability to take data available and use it to better understand market demands and gain a competitive edge. A tool set was developed to handle data and allow users to come to useful conclusions. But that data was limited.