User Experience in the BYOD Era

BYOD Era

Some companies are already attempting to understand how to deal with BYOD, while others haven’t even begun and are looking for direction. But everyone acknowledges it’s something that can’t be ignored. Whether or not companies officially sanction it is almost a moot point. It’s here and if you don’t find a way to deal with it, you will feel the impact.

SIP 101: Preparing for Successful Deployment

SIP 101

When I talk about end to end SIP I am looking at SIP all the way in from the carrier trunks, through the core infrastructure, and out to the phones (hard phones or soft phones). With that out of the way, let’s talk more about some of the questions that need to be answered and some of the key things that you, the customer, need to do in order to make your SIP deployment successful.

Avaya and Empirix to Deliver Performance Monitoring Offering

Partnership

Empirix Inc., a market leader of service quality assurance solutions for end-to-end comprehensive customer experience management of mobile broadband and IP-based communications systems, today announced an expanded agreement with Avaya, a global provider of business communications and collaboration solutions and services.

Empirix Solution Now Rated Avaya Compliant

Avaya logo

Empirix Inc., the market leader of service quality assurance solutions for new IP communications, today announced its Hammer G5™ solution is compliant with key IP telephony and contact center solutions from Avaya, a leading global provider of business communications applications, systems and services.