The Reality of Conducting Business in the Digital World

Doing Business in a Digital World

Whether you’re running a contact center or you’re a service provider building the next generation network, you’re on the hook to provide your customers a world-class experience. This is a tall order considering the complexity of modern networks.

New technologies, high expectations

The reality of conducting business in the digital world is that technology is more in control of customer experience than we humans are. Consumers have high expectations. When things don’t go well, unmet expectations can devastate a company’s reputation and even negatively affect market share.

The Empirix approach

Empirix has been safeguarding customer experience for contact centers, enterprise networks and telecommunication service providers since 1992.

Thousands of companies rely on us for:

  • Comprehensive test automation
  • End-to-end network troubleshooting and monitoring
  • Real-time, actionable network and customer intelligence
  • And to deliver high quality, profitable services, experiences, or communications

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Empirix solutions

Our success is rooted in our deep industry knowledge. The facts speak for themselves.

Our solutions:

  • Have more than 1 billion subscribers under management
  • Monitor 95% of the United States’ 911 infrastructure
  • Complete 159 million minutes of port testing a year

Our vendor-agnostic approach helps our clients consolidate platforms, optimize business processes, reduce operational costs, maximize customer retention, and grow top-line revenue.

Tomorrow’s networks will be shaped by the investments made today. Empirix is uniquely positioned to help our clients improve customer experience, extend the value of their existing investments, and accelerate their digital transformation.

Sustain your position as a market leader. Contact Empirix to learn how.

More on digital transformation

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Read moreEmpirix Business Assurance Platform is Now Certified for Huawei’s FusionSphere Cloud Operating System

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VoLTE Customer Experience

Service providers are demanding more from their customer experience and service assurance solutions because they have a keen awareness of the richness and value of the information that flows across their networks. Reliably and accurately extracted, this information can be used to help manage not just the network, but also the services offered and the devices deployed. Insights can be also be gained around the performance of providers’ vendors and—most significantly—the experiences and value of their customers.

Why Device Analytics Will be Critical in the Deployment of Next Generation Devices

IoT

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Empirix to Optimize Customer Care Environments with Dedicated Analytics and Troubleshooting Capabilities

Customer Care Analytics

Within most service provider environments, the vast majority of customer care issues find their way to tier-2 or -3 network operations and engineering teams for resolution. But, with the volume of issues dramatically increasing due to growth in available data services and the proliferation of mobile device users, sustaining this model and resolving issues in a timely manner is becoming ever more difficult.

Empirix Awarded a 2014 Communications Solutions Product of the Year Award

Analytics

Empirix announced today that TMC, a global, integrated media company, has awarded IntelliSight a 2014 Communications Solutions Product of the Year Award. IntelliSight is an analytics platform that turns terabytes of data into the real-time intelligence needed to enhance user experiences, reduce churn, streamline operations and discover innovative business models.