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Suddenlink Cuts Costs and Extends High-Quality Service to Customers with Empirix

Cable TV customer experience

Empirix., the market leader of service quality assurance solutions for new IP communications, today announced that Suddenlink, a top 10 multiple service operator (MSO) in North America, selected Empirix’s Hammer XMS to help cut operational costs by monitoring the company’s network to identify issues that may negatively affect the customer. By helping Suddenlink more easily troubleshoot and fix issues before they impact service, Hammer XMS enables the company to efficiently assure network quality while also enhancing its ROI.

Suddenlink is one of the 10 largest cable broadband companies in the United States. With approximately 1.3 million customers, Suddenlink operates its own managed IP-based network available to customers throughout the U.S.

“Suddenlink strives to provide best-of-class and simplified bundled TV, Internet, phone and other services to customers,” said Erik Owens, director of engineering of Suddenlink. “We’ve been working with Empirix the last four years and when we expanded our Softswitch to a GEO configuration, we turned to them to assure the quality of our network. The Hammer XMS solution has delivered stable and flawless performance and as a result, we have been able to maintain our exceptional quality of service, while cutting operational costs and extending the benefits to our customers.”

Hammer XMS delivers carrier-class network monitoring that provides complete visualization into real-time service quality and supports an end-to-end network view, including both IP-based and SS7 signaling. Along with an easy-to-use interface, it optimizes the search and diagnosis process, while continuously monitoring the network to identify potentially negative customer-impacting trends. This benefit enables service providers to reduce the time and costs associated with troubleshooting problems as well as the time spent resolving customer issues.

“Empirix’s solutions are designed to efficiently monitor and report on network and service behavior to ensure optimal quality for service providers like Suddenlink,” said JD Doyle, general manager, Service Assurance business unit, Empirix. “When each part of the network functions properly, operational costs are easily reduced as less time is needed to troubleshoot problems and the customer experience remains at the highest satisfaction levels. Suddenlink, a four-year customer, is a testament to the quality and reliability of Empirix solutions.”

About Empirix
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.

Empirix is a trademark of Empirix, Inc. in the United States and other countries.

Media Contact:
Jennifer Walsh
Marketing Manager
+1-978-313-7112
jwalsh@empirix.com