If at First You Don’t Succeed, Test, Test Again

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Test Failure

Over the past few months, I’ve talked about the importance of communications network testing end to end. Today I’d like to bring the idea through to its logical conclusion. Read: The Right Ingredients to Build an Impactful Testing ROI Case I’ve consolidated below some real life use cases into a single connected view of end […]

Take a Closer Look: What is PESQ?

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Speech Quality

PESQ is a testing and monitoring related acronym that stands for Perceptual Evaluation of Speech Quality. Typically pronounced “pesk,” it is used as a means for automating the assessment of speech quality in communications networks (Unified Communications, VoIP, etc.). Previously, I outlined Mean Opinion Score (MOS) and described why it has become the de facto standard […]

Testing SBCs: Why Do It?

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Testing SBCs

Two key elements of infrastructure testing of contact centers and unified communication environments include the session border controller (SBC) and SIP trunking. To understand more about SIP testing, read SIP 101: Preparing for Successful Deployment. In this post, I will focus on the requirements of testing SBCs. Read: Take a Closer Look: What is End-to-End Infrastructure […]

SIP 102: Considerations for Post-deployment

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Post Deployment Considerations

As we enter early summer, it’s time to take a look back at IAUG, as well as the third consideration for a migration to SIP: what happens once you go live. Prior posts in this series focused on design and core technology decisions and up through the point of testing just prior to go live, […]

SIP 101: Ensuring Successful Implementation

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SIP 101

Once you have performed the right steps to prepare for SIP deployment (see my previous post on SIP), it’s a good time to discuss the next part of your journey: successful SIP implementation. I will be discussing this process in greater detail at the International Avaya Users Group (IAUG) next week, but here’s a sneak […]

SIP 101: Preparing for Successful Deployment

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SIP 101

I often hear questions from customers about SIP. SIP can mean different things to different people. SIP trunking, end to end SIP, SIP for voice and video, SIP in the contact center –those are just a few of the variations that come to mind. For purpose of this post and others to follow, as well […]