Service Provider Blame: Does the Punishment Fit the Crime?

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Customers punish carriers who put them in the middle of back-end politics. Think that’s not true? Just read the news about the spat between Verizon, Netflix and its bandwidth provider, Cogent Communications. It doesn’t really matter whether there is a right and wrong. History and consumer research suggest that Verizon will get the blame. In […]

Roaming All the Way to the Bank

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Roaming to the Bank

A few weeks ago I wrote about the topic of Steering and Anti Steering of Roaming. In that post, I discussed the techniques that are used by Mobile Operators to try and force roaming customers onto preferred (steering) or non-preferred (anti steering) mobile networks when roaming abroad. The underlying reason for Mobile Operators developing and […]

Big Data – or the Right Data?

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Big Data

Mobile Operators have so many things to consider when deciding how best to profit while still providing a great service to their customers. Previously, I spoke about Mobile Operators utilising information from the network to better understand and measure Customer Experience from the Network perspective. In that post, I noted that extracting key information from […]

Finding Sanity in the Complex World of Technology

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Finding Sanity

Both Enterprises and Service Providers are attempting to find ways to handle increasingly complex technology environments. Better access to data and new tools to improve services and increase revenue are constantly being developed and adopted. While this is of course advantageous, it also creates a snarl of technology that is challenging to untangle. The theme […]

A New Direction in Inter-Carrier Trends

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Carriers have a long history of partnering to route traffic across the globe. Operators work with local providers to terminate rural calls. Organizations maintain multiple partnerships to manage mobile roaming and drive revenue. Today we are seeing a new breed of partnership based not on extending regional coverage, but instead on improving technical capabilities. Consider […]